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XStore page looks different from the admin perspective and from new user

This topic has 8 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

Luiza

Participant

May 29, 2024 at 11:34

Hi,

I’ve got the problem that even when I change something on the site from my admin xstore panel, the changes do not show on the actual page for me, even when I delete cache by the plugin and via browser.

Please see screenshots attached.

Files is visible for topic creator and
support staff only.

#397128 Copied Theme version: 9.3.10

7 Answers

Rose Tyler

Support staff

May 29, 2024 at 12:48

Hello, Luiza,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#397155 Copied

Luiza

Participant

June 4, 2024 at 10:38

Thank you, here are the passes.

Please contact administrator
for this information.

#398050 Copied

Rose Tyler

Support staff

June 4, 2024 at 10:51

Hello, Luiza,

We appreciate your prompt response.

https://prnt.sc/xCZrE-hMAtH3

Please provide the URL of page with the login form.

Best Regards,
8Theme’s Team

#398053 Copied

Luiza

Participant

June 4, 2024 at 11:26

Here is link

Please contact administrator
for this information.

#398055 Copied

Rose Tyler

Support staff

June 4, 2024 at 12:03

Hello, Luiza,

We are currently unable to observe the issue you reported on your site. Could you please adjust your settings and provide us with screenshots? This will help us better understand the problem you are experiencing.

Additionally, could you confirm if the issue persists when the cache plugin is disabled?

Best Regards,
8Theme’s Team

#398062 Copied

Luiza

Participant

July 1, 2024 at 13:10

Hi!
I’m very sorry for the trable, I made the mistake and gave you data to log onto another page with xstore theme. Here are correct passes.

One more thing: for some time I can’t publish posts, also on this page, and when I checked which plugin is causing the problem, it was xstore core.

Please contact administrator
for this information.

#402571 Copied

Rose Tyler

Support staff

July 1, 2024 at 13:53

Hello, Luiza,

Thank you for getting in touch with us.

To assist us in understanding the issues you mentioned, we kindly request that you record videos demonstrating the problems and your corresponding actions. Please upload these videos to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and provide us with the URL link to the uploaded files.

We appreciate your cooperation and look forward to resolving your concerns promptly.

Best Regards,
8Theme’s Team

#402582 Copied
Tagged: customizable xstore themes, different admin user view, user-friendly woocommerce themes, woocommerce best sellers, xstore user perspective, xstore woocommerce themes
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