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Xstore Plugin is not installing showing following error

This topic has 14 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

bachlr

Participant

November 9, 2023 at 15:19

Hello Team,

I have uploaded the theme and activated, now trying to install the plugins. But xstore plugin is not installing throwing following error. The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#373201 Copied Theme version: 9.2.3 WooCommerce version: 8.2.2

13 Answers

Rose Tyler

Support staff

November 9, 2023 at 15:23

Hello, Bachlr,

Thank you for reaching out to us with your concern. We apologize for the inconvenience you are experiencing with the installation of the XStore plugin.

To resolve this, we recommend the following steps: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

If the problem persists after following these steps, please provide us with temporary access credentials to your website (preferably via the Private Content area), so we can investigate the issue further and assist you in resolving it.

We are committed to ensuring that our products function seamlessly, and we will do our utmost to help you get the XStore plugin up and running on your website.

Best Regards,
8Theme’s Team

#373203 Copied

bachlr

Participant

November 9, 2023 at 15:32

Thanks for your prompt response. I don’t have any other environment except this production. Today only I have started working on it. Kindly look into the issue. Details I am providing.

Thank you!

Please contact administrator
for this information.

#373206 Copied

Rose Tyler

Support staff

November 9, 2023 at 16:12

Hello, Bachlr,

We appreciate your prompt response.
We face the 504 Gateway Timeout error – https://prnt.sc/be3KlvhqgZTK Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/#:~:text=The%20504%20gateway%20timeout%20error%20is%20usually%20caused%20when%20a,a%20504%20gateway%20timeout%20error.
Your hosting provider may assist you.
Also, please check the server error log.

Best Regards,
8Theme’s Team

#373210 Copied

bachlr

Participant

November 10, 2023 at 06:43

Hello Team,

Can you check now!

Thank you!

#373237 Copied

Rose Tyler

Support staff

November 10, 2023 at 08:16

Hello, Bachlr,

We face https://prnt.sc/EzyNungdUo06 and then https://prnt.sc/AtWcZrSho2B7
From what we can see, there is something wrong with your WP installation.

Best Regards,
8Theme’s Team

#373249 Copied

bachlr

Participant

November 10, 2023 at 12:59

Hello Team,

As it was a urgent task to complete we are on the same, so re installed wordpress and again tried to install the theme. Theme was installed while installing the plugins the same issue is encountered.

Thank you!

#373326 Copied

Rose Tyler

Support staff

November 10, 2023 at 13:38

Hello, Bachlr,

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Best Regards,
8Theme’s Team

#373337 Copied

bachlr

Participant

November 10, 2023 at 13:57

Hello,

While installing it is saying some core theme files are missing, hope you have gone through the image I shared right. If it is a server setting or wordpress setting problem How I am able to work with some other themes?.

Thank you!

#373340 Copied

Rose Tyler

Support staff

November 10, 2023 at 14:13

Hello, Bachlr,

In case if first theme installation fails (as a rule it is because of your server settings), you can upload files manually via FTP.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#373344 Copied

bachlr

Participant

November 10, 2023 at 15:01

Yes I did via FTP as well.

#373365 Copied

Rose Tyler

Support staff

November 10, 2023 at 15:23

Hello, Bachlr,

Please check the private content of our response.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#373369 Copied

bachlr

Participant

November 10, 2023 at 17:30

Ok Sure Thank you.

#373397 Copied

Rose Tyler

Support staff

November 10, 2023 at 19:30

Hello, Bachlr,

You’re welcome!

Best Regards,
8Theme’s Team

#373404 Copied
Tagged: best selling woocommerce themes, fix xstore plugin error, troubleshoot woocommerce xstore error, woocommerce plugin installation issues, woocommerce themes, xstore plugin install error
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