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Updating Rev Slider via Xstore plugin manager broke website

This topic has 7 replies, 3 voices, and was last updated 39 minutes ago ago by Andrew Mitchell

Christian

Participant

January 19, 2025 at 12:12

Hi,

Just updated all plugins in the standard WordPress plugin manager system which worked fine. But when updating FileBird Pro via the XStore plugin manager it crashed the website.

Only two plugins that I normally update via XStore plugin manager are FileBird Pro and WPBakery Page Builder (which needs to be updated but did not show up as available for updating so I was planning to do that manually via your support site which happens time to time).

I need support to get the website up and running again.

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#431174 Copied Theme version: 9.4.6

6 Answers

Rose Tyler

Support staff

January 19, 2025 at 13:07

Hello, Christian,

We wanted to inform you that we have renamed the “revslider” plugin folder to disable the plugin, and as a result, the website can be opened.

Could you kindly provide us with temporary WP-Admin access to proceed further? Additionally, could you let us know the PHP version currently in use on your server?

Best regards,
8Theme’s Team

#431176 Copied

Christian

Participant

January 19, 2025 at 13:28

Thanks!

Ah, it was rev-slider that I updated via the XStore plugin manager that broke it.

Let me know when I can update the XStore related plugins safely!
(or feel free to do the updates to check that it all runs smoothly.)

Check Private content area.

Best regards,
Christian

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support staff only.

#431180 Copied

Rose Tyler

Support staff

January 19, 2025 at 13:45

Hello, Christian,

We’ve reuploaded the Slider plugin on your site. Please check the result.

Next time you can download plugins from – https://www.8theme.com/downloads/

Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”, and the plugin will be updated on your site.

Best regards,
8Theme’s Team

#431181 Copied

Christian

Participant

January 19, 2025 at 13:49

Thanks, that is what I have been doing in the past manually downloading the related plugins but is it also safe to update, for example, revslider from your plugin manager in the future?

Thanks for great & fast support!

Best,
Christian

#431182 Copied

Rose Tyler

Support staff

January 19, 2025 at 13:51

Hello, Christian,

Please read this article – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best regards,
8Theme’s Team

#431184 Copied

Andrew Mitchell

Support staff

January 19, 2025 at 14:18

Dear Christian,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#431187 Copied
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Updating Rev Slider via Xstore plugin manager broke website

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