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Xstore powered sites are facing significant performance degradation

This topic has 11 replies, 2 voices, and was last updated 3 months, 4 weeks ago ago by Luca Rossi

Moshe

Participant

November 25, 2024 at 16:56

Hello,
Our Xstore based sites are critically slow, and plugin optimization hasn’t resolved the problem.

Please advice,

Please, contact administrator
for this information.

#425175 Copied

10 Answers

Luca Rossi

Support staff

November 26, 2024 at 09:26

Dear Moshe,

We hope this message finds you well.

We would like to review the settings of your cache plugin; however, it seems that the provided username and password are not functioning as expected.

Could you kindly double-check the credentials and provide us with the correct details at your earliest convenience?

Thank you for your cooperation.

Best regards,
The 8Theme Team

#425255 Copied

Moshe

Participant

November 26, 2024 at 11:15

I’ve reset the password.

Please contact administrator
for this information.

#425266 Copied

Luca Rossi

Support staff

November 28, 2024 at 11:04

Dear Moshe,

We hope this message finds you well.

Please accept our apologies for the delayed response, as we have been managing a high volume of tickets on the forum.

We recently logged in and encountered the following error: “Too Many Redirects.” You can view the screenshot here: [https://prnt.sc/WuwE7Yp5HX2V](https://prnt.sc/WuwE7Yp5HX2V).

Could you kindly review this issue at your earliest convenience?

Thank you for your understanding and assistance.

Best regards,
The 8Theme Team

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Moshe

Participant

November 28, 2024 at 15:34

All redirects are from the old website.
Please advice

#425718 Copied

Luca Rossi

Support staff

November 28, 2024 at 17:37

Dear @Moshe,

We hope this message finds you well.

Could you kindly try the solution provided in the following link: [https://wordpress.stackexchange.com/a/295238/22807](https://wordpress.stackexchange.com/a/295238/22807)?

If you are unable to implement the solution, we would be happy to assist you further. In that case, please provide us with your FTP account details so we can address the issue for you.

For FTP access, we will require the following information:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you are unsure how to create these credentials, we recommend reaching out to your hosting provider, who will be able to guide you through the process.

Should you have any questions or need further assistance, please do not hesitate to let us know.

Best regards,
The 8Theme Team

#425753 Copied

Moshe

Participant

November 29, 2024 at 15:55

Please find attached FTP details.
Thank you,

Please contact administrator
for this information.

#425911 Copied

Luca Rossi

Support staff

December 1, 2024 at 13:56

Dear Moshe,

We hope this message finds you well.

Could you kindly reach out to your hosting provider to address the redirect loops issue? Despite our efforts and trying various solutions, the problem persists and remains unresolved.

We would greatly appreciate your assistance in resolving this matter.

Thank you for your attention to this issue.

Best regards,
The 8Theme Team

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Moshe

Participant

December 1, 2024 at 15:14

Are you sure the problem is with the hosting provider?

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Moshe

Participant

December 1, 2024 at 16:52

Now the website is not loading

Files is visible for topic creator and
support staff only.

#426068 Copied

Luca Rossi

Support staff

December 2, 2024 at 09:58

Dear Moshe,

We hope this message finds you well.

In response to your inquiry, we can confirm that the issue appears to be related to a server-side problem or potentially caused by third-party plugins. Despite our efforts to implement various solutions, the problem persists.

We kindly request your assistance in reaching out to the hosting provider’s support team to help resolve this matter.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

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