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XStore – Product Category thumbnail is taller than the other thumbs on mobile

This topic has 5 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

RW1MILLION

Participant

October 25, 2018 at 14:49

My product photographs have been put in at the same size 1200x900px – the problem is that the middle thumbnail is taller than the other two on smaller window sizes and on mobile the right hand thumbnail is taller than the one on the left? I can’t figure out what’s going on and how to resolve it. Does anybody know a solution. The thumbnail size width is set at 320px in customiser is set at Site width is 1366px. When I make the site width to a thinner setting eg 1170px the thumbnail in the middle is taller than the other two?

#201701 Copied

4 Answers

Rose Tyler

Support staff

October 25, 2018 at 14:52

Hello,

Please provide us with your site URL and temporary wp-admin access.

Regards

#201702 Copied

RW1MILLION

Participant

October 25, 2018 at 15:01

Hi I’ve attached temporary log in below in private

Thanks

Please, contact administrator
for this information.

#201703 Copied Theme version: Xstore

RW1MILLION

Participant

October 26, 2018 at 13:39

Hi

I sent you details in the last message any ideas how i can fix the/which settings to change

#201773 Copied

Olga Barlow

Support staff

October 26, 2018 at 14:41

Hello,

You have different images http://prntscr.com/larl3j 900×1300 and http://prntscr.com/larlgf 900×1200 that’s why thumbnails are the different height.
Use hard crop option in WC settings and regenerate thumbnails using Regenerate thumbnails plugin.

Also, CSS styles of the oik plugin cause issue with the products http://prntscr.com/las6i9

Regards

#201779 Copied
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