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XStore Questions - by Su Flo - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

Su Flo

Participant

February 26, 2018 at 13:27

Dear Xstore,

We have some questions for you in the Private content.

Best Regards, Su.

Please, contact administrator
for this information.

#186334 Copied

3 Answers

Olga Barlow

Support staff

February 26, 2018 at 17:53

Hello,

FTP – we don’t need cPanel access, FTP only. If you need help with this you may contact hosting provider to get them.

Issues:
1. We did not change any currency settings. I don’t know why you have problems with it.
2. If you need site optimization contact WPKraken team.
3. If the plugin does not support CSS or JS minification ask plugin author what files should be excluded and add them in cache plugin settings.
4. Go to Theme Options > Styling > Navigation > Choose Right for the menu alignment. Not sure why this option was changed.
5. I need FTP access to fix this.
6. Sorry, my fault, I have changed the color while fixing the issue with video width. You can change it back in row settings.

Regards

#186394 Copied

Su Flo

Participant

February 26, 2018 at 18:47

Thank you Rose,

I’m speaking to the Hosting providers about the FTP access and will come back to you. The other bits, thank you.

A. Since you have added the performance plugin we cannot seem to upload any photos to our website. We have TinyPNG installed, so I wonder if there’s a conflict.

B. Also, regarding the Performance Plugin, we might just buy the Rocket premium as there are lots of good reviews. If we delete Performance, have you done anything that will cause any problems with us deleting this?

Kind Regards, Su.

#186402 Copied

Olga Barlow

Support staff

February 27, 2018 at 14:45

Hello,

You can delete W3 Total cache plugin and it should not make any problem and use Rocket instead of W3.

Regards

#186483 Copied
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