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XStore | Responsive Multi-Purpose WooCommerce WordPress Theme (refuse)

This topic has 4 replies, 2 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

Natalia Pavlyuk

Participant

June 11, 2020 at 09:05

Hi there, tell me please how to contact the author of the XStore | Responsive Multi-Purpose WooCommerce WordPress Theme and whether a refund is possible?
I bought the topic a week ago and still want to abandon it XStore

Please, contact administrator
for this information.

#240428 Copied Theme version: 15780546 WooCommerce version: 4.2.0

3 Answers

Olga Barlow

Support staff

June 11, 2020 at 12:09

Hello,

Here you can check how to submit refund request https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
But read refund policy before this https://themeforest.net/page/customer_refund_policy and make sure that you have refundable reason.

Could you, please, tell us why do you want to get a refund? Maybe we’ll be able to help you to avoid it.

Regards

#240439 Copied

Natalia Pavlyuk

Participant

June 15, 2020 at 18:14

Hi!
as it turned out, my knowledge is not enough to work with this theme.
if I understand correctly that your resource does not imply a return my money?

#240881 Copied

Olga Barlow

Support staff

June 16, 2020 at 01:04

Hello,

When you can expect for the refund:

-Item is “not as described” or the item doesn’t work the way it should.
-Item has a security vulnerability
-Item support is promised but not provided
-Item support extension not used
-Items that have not been downloaded

Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below:

-You don’t want it after you’ve downloaded it
-The item did not meet your expectations or you feel the item is of low quality
-You simply change your mind
-You bought an item by mistake
-You do not have sufficient expertise to use the item
-You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
-You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

Regards

#240928 Copied
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