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XStore shop design crash when creating a subscription box

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

thibaultcomte

Participant

August 24, 2023 at 09:55

Hello there,

My shop design crash when creating a subscription box…

Click on “Créer votre abonnement” to try.

I am using the plugin “Subscription Box for WooCommerce” and whenever I am testing to create a box. The design of my XStore shop crash.

This is how my store look normally (screenshot 1)
Then this is how my store look like when i am creating a box (screenshot 2)

Other information I have deactivated WP Rocket on the shop page because the pop up to choose the product on the box was not showing at all. Do you have any informations on that ?

Thanks for your help,

Please, contact administrator
for this information.

#365520 Copied Theme version: 8.0.2

3 Answers

Rose Tyler

Support staff

August 24, 2023 at 11:01

Hello, @thibaultcomte,

Thank you for contacting us and for using XStore.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We would recommend you contact support of “Subscription Box for WooCommerce” plugin first.

Also, try to use the Subscription plugin that comes bundled with our theme https://www.8theme.com/downloads/ https://support.rightpress.net/hc/en-us/categories/200129159-Subscriptio-WooCommerce-Subscriptions

Kind Regards,
8theme team

#365522 Copied

thibaultcomte

Participant

August 24, 2023 at 11:02

ok thanks for your help

#365523 Copied

Rose Tyler

Support staff

August 24, 2023 at 12:10

Hello, @thibaultcomte,

You’re welcome!

Kind Regards,
8theme team

#365529 Copied
Tagged: crash, shop design, subscription box, troubleshooting, woocommerce, wordpress templates, xstore
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