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Xstore Shop not reflecting changes in Desktop and Mobile

This topic has 12 replies, 4 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: mikeb
    mikeb
    Participant
    August 9, 2024 at 06:54

    Hi I’m trying to edit my Shop page https://meatstation.shop/shop/. However, the changes are not reflecting in both desktop and mobile.

    Below is the settings i setup in elementor. I selected Infinite scroll and removed the filters:

    xstore1

    I also edited the theme options into infinite scroll:

    xstore2

    and assigned 40 in products per page since it’s not reflecting. It should be about 12 but it’s not working so I thought of just showing all products:

    xstore3

    but here’s how it looks like in desktop:

    xstore4

    And here’s how it looks like in mobile:

    xstore5

    I already tried in incognito, different devices and cleared cache but the changes are not reflecting. what am I doing wrong?

    #409427 Copied Theme version: 9.3.13
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 9, 2024 at 07:02

    Hello Mikeb,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #409615 Copied
    Avatar: mikeb
    mikeb
    Participant
    August 9, 2024 at 08:28

    Thank you for your response. Please check the credentials in the private content.

    Please contact administrator
    for this information.
    #409624 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 9, 2024 at 09:15

    Hello Mikeb,

    We appreciate your prompt response.

    https://prnt.sc/LogtLHi1kZVA

    Best Regards,
    8Theme’s Team

    #409626 Copied
    Avatar: mikeb
    mikeb
    Participant
    August 10, 2024 at 04:38

    Hi Rose Tyler,

    I’m seeing different formats now. in Mobile, it’s still paginated. and it still shows the filters. Then in chrome im seeing the list aligned to the right:

    chrome

    This is after clearing cache and trying it out in incognito as well

    #409709 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2024 at 12:50

    Hello Mikeb,

    We appreciate your prompt response.

    Please clear cache https://gyazo.com/324e00906052f458a5cb68a96919556e

    Best Regards,
    8Theme’s Team

    #409732 Copied
    Avatar: mikeb
    mikeb
    Participant
    August 11, 2024 at 05:06

    That’s awesome! One last thing I can’t make to work is the fake live view count. It’s still not showing in mobile. requesting your help on that one too please.

    #409788 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 11, 2024 at 08:24

    Hello Mikeb,

    Thank you for getting in touch with us.

    Please provide URL of the page.

    Best Regards,
    8Theme’s Team

    #409798 Copied
    Avatar: mikeb
    mikeb
    Participant
    August 11, 2024 at 11:13

    here’s a sample product page:
    https://meatstation.shop/product/cdo-chicken-franks-classic-regular-250g/

    the fake live view count doesn’t show up in other browsers, incognito and mobile.

    #409818 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 12, 2024 at 08:10

    Hello @mikeb,
    We have tested the issue from Safari & Chrome mobile browsers and found no issues. Images attached below. If you are still seeing the issue on some browsers provide us the examples and more details of the steps to recreate the issue from our side.
    Kind regards, Jack Richardson

    Files is visible for topic creator and
    support staff only.
    #409909 Copied
    Avatar: mikeb
    mikeb
    Participant
    August 12, 2024 at 12:38

    Hi Jack,

    not sure what happened. But the issue has now been resolved. Thank you for your support!

    #409956 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    August 12, 2024 at 12:38

    Dear mikeb,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #409957 Copied

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