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XSTORE TEMPLATE NOT FUNCTIONING PROPERLY

This topic has 4 replies, 3 voices, and was last updated 18 hours, 50 minutes ago ago by Rose Tyler

Praveen senthil

Participant

January 25, 2025 at 08:32

Hi,
I wanted to do some modification to the hoe page to provide WEEKLY OFFERS SECTION in Home Page and used Xstore theme template. Once i completed the setup , the complete home page is malfunctioning and the headings are moved to one side , the initial image is missing and add to cart buttin is working slow for all the products in home page. I have attached the ok picture on the original design which i tried to create and another picture were the headings are abnormal (attached FAULT.jpeg). Kindly check and reply back urgently.

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#432191 Copied Theme version: 9.4.7

3 Answers

Tony Rodriguez

Support staff

January 25, 2025 at 08:57

Hello, @Praveen senthil,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins, CDN and weLaunch Framework ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Praveen senthil

Participant

January 26, 2025 at 07:50

Hi,
Tried by deactivating plugins and reactivating, but problems exist when i click “add to cart” it is taking a long time to update in the Cart, i have to click refresh for the cart to get updated. Please help to rectify this. Also i am providing with the credentials for login.

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Rose Tyler

Support staff

January 26, 2025 at 10:59

Hello, @Praveen senthil,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team

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