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XStore Theme activation failed - by rrwp87

This topic has 16 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Olga Barlow

rrwp87

Participant

July 7, 2016 at 19:30

Hello Team,
need your help, please. It is not possible to activate the theme. Once clicked “activate” i got a blank screen and thats it.

Fresh WordPress Installation via FTP with the latest WP version. 4.5.3–de_DE
PHP Version: 5.4.45

In the private section of the ticket you will get an account info for the test installation.

Many thanks in advance and best regards,
rrwp87

Please, contact administrator
for this information.

#132871 Copied Theme version: XStoreVersion: 1.2 WooCommerce version: not installed yet

15 Answers

Olga Barlow

Support staff

July 7, 2016 at 20:17

Hello,

Could you provide also FTP access to your site, then we’ll be able to check and fix the problem.

Regards

#132872 Copied

rrwp87

Participant

July 7, 2016 at 21:19

Hello,
thank you for your quick reply, but sorry, FTP access is not possible. It is just a fresh & clean WP installation plus the XStore Teheme, nothing else.

Please let me know, which files or screenshots i should provide to you for checking.

Many thanks again and best regards,
rrwp87

#132890 Copied

Olga Barlow

Support staff

July 8, 2016 at 07:47

Hello,

It could be related to some server settings and functions used in our theme. To find out what problem you have we need to enable wp debug, check what error appears after theme activation and fix it, but can’t do this without FTP access.

So, please, enable debug mode and send us error that you’ll see after theme activation.

After that would be good if you contact me via chat.

Regards

#132905 Copied

rrwp87

Participant

July 8, 2016 at 12:02

Hi,
vere kind, thank you.

After enabling the debug mode and activate the theme again, the log-file contains only lines with these content:

[08-Jul-2016 10:40:35 UTC] PHP Fatal error: Class ‘ETheme_Navigation’ not found in /pages/71/68/d0008546/home/htdocs/srupdxst01/wp-content/themes/xstore/framework/walkers.php on line 6

Is this enough info for you?

THX and best regards,
rrwp87

#132951 Copied

rrwp87

Participant

July 8, 2016 at 12:05

PS.: link to info.php below

Please, contact administrator
for this information.

#132953 Copied

Olga Barlow

Support staff

July 8, 2016 at 15:30

Hello,

Could you, please, enable WP debug in wp-config.php file ? Truly saying it’s very difficult to fix the problem without FTP access. Seems our XStore Core plugin conflicts with some server settings but we can’t check what part because we don’t have FTP.

We don’t have such issue on our test installs that’s why we ask access to check on your site.

Regards

#132980 Copied

rrwp87

Participant

July 8, 2016 at 20:06

Hi,
thx again for your quick replay! I am now offline for 1 day and will come back to you at sunday.

Have a nice weekend!
rrwp87

#133006 Copied

rrwp87

Participant

July 8, 2016 at 20:11

Hi,
it seems, as this customer had the same issue like me, and could be fixed meanwhile.

Best regards,
rrwp87

#133007 Copied

rrwp87

Participant

July 8, 2016 at 20:12

sorry, here is the ticket link: https://www.8theme.com/topic/class-etheme_navigation-not-found/

#133008 Copied

Olga Barlow

Support staff

July 9, 2016 at 10:18

Hello,

Nope, you have similar but not the same issue. We can’t activate XStore Core plugin for correct work of our theme.

Regards

#133026 Copied

rrwp87

Participant

July 11, 2016 at 12:54

Hello,
please find below the FTP credentials.

If you can fix the issue (hope so), please let me know, what you have done and what is necessary for me to do for an fresh installation on the same envirnorment. If i should use an higher PHP version, instead of 5.4.45, no problem.

THX in advance and best regards,
rrwp87

Please, contact administrator
for this information.

#133145 Copied

Olga Barlow

Support staff

July 11, 2016 at 13:13

Hello,

For some reason, anonymous functions don’t work with your version of PHP, that’s why we got that error. We fixed it and added this fix in our next update.
Check, please.

Regards

#133155 Copied

rrwp87

Participant

July 11, 2016 at 16:20

Hello,
okay, GREAT!

Please keep me updated, when the next update is going productive with this fix, because i have to setup the installation on an existing Website for changing the theme.

Thank you very much for you support! until now, 5 stars.
rrwp87

#133194 Copied

rrwp87

Participant

July 11, 2016 at 16:24

PS.: this ticket can be closed now, as done & solved :- )

#133195 Copied

Olga Barlow

Support staff

July 11, 2016 at 18:02

Hello,

Ok, I think new update will be available on Friday, follow us on ThemeForest.
You can leave 5 stars rating for our theme in your account https://themeforest.net/downloads Would be much appreciated.

Regards

#133222 Copied
Tagged: activation, failed, templates, theme, woocommerce, wordpress, xstore
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