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XStore Theme Demo install failing to install along with Child theme

This topic has 7 replies, 3 voices, and was last updated 6 months, 1 weeks ago ago by Andrew Mitchell

Christopher Mitchell

Participant

May 17, 2024 at 13:09

Hi Support,

We have a slight issue trying to install the demo on my new hosting. I’ve moved this over to its own hosting environment. Its not wanting to install. I have screenshotted the errors.

Its also refusing to install the child theme.

I’m not sure whats going on. I’ve included Admin logins in the private content area.

Are you able to check whats going on? Any help would be great!

Chris

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#395624 Copied Theme version: 9.3.10

6 Answers

Tony Rodriguez

Support staff

May 17, 2024 at 13:20

Hello, @Christopher Mitchell,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please downgrade Php version 8.2 to 8.0 on your site.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Afterward, Please try again.

3/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#395626 Copied

Christopher Mitchell

Participant

May 17, 2024 at 13:40

Sadly I can’t reduce the PHP version to below 8.1 on my host.

Will this not work at 8.1?

#395628 Copied

Tony Rodriguez

Support staff

May 17, 2024 at 13:50

Hello, @Christopher Mitchell

Thank you for your response.

We are pleased to inform you that the Xstore theme and demo is functioning correctly with PHP version 8.1. We kindly request that you follow all the steps outlined in our previous correspondence to ensure optimal performance.

We hope this information proves helpful to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#395632 Copied

Christopher Mitchell

Participant

May 17, 2024 at 13:54

HI Tony,

I’ve set the PHP to 8.1. Still no dice.

De-actived plugins. No dice.

Still getting the same errors. Unsure why?

Chris

#395633 Copied

Tony Rodriguez

Support staff

May 17, 2024 at 14:06

Hello, @Christopher Mitchell,

We are pleased to inform you that we have successfully installed the child theme and demo on your site. We kindly ask you to review the updates at your earliest convenience.

For your reference, please see the attached image in private content area which illustrates the modifications.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#395636 Copied

Andrew Mitchell

Support staff

May 17, 2024 at 14:14

Dear Christopher Mitchell,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#395639 Copied
Tagged: child theme installation error, troubleshooting woocommerce themes, woocommerce wordpress themes, wordpress xstore theme problems, xstore demo install issues, xstore theme install failure
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XStore Theme Demo install failing to install along with Child theme

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