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XStore theme everyday issues. Too many bugs

This topic has 4 replies, 3 voices, and was last updated 4 months ago ago by Jack Richardson

Marc

Participant

July 13, 2024 at 18:35

Since installation, we have experienced issues with the XStore theme. We upgraded our server during the time we experience server resources outage.

Currently our error log shows this every second `[13-Jul-2024 17:26:43 UTC] PHP Fatal error: Uncaught Error: Call to undefined function et_get_active_brand_ids() in /home/b2tf6jd5kc77/public_html/wp-content/themes/xstore/framework/theme-functions.php:804
Stack trace:
#0 /home/b2tf6jd5kc77/public_html/wp-includes/class-wp-hook.php(326): etheme_search_post_excerpt()
#1 /home/b2tf6jd5kc77/public_html/wp-includes/plugin.php(256): WP_Hook->apply_filters()
#2 /home/b2tf6jd5kc77/public_html/wp-includes/class-wp-query.php(2717): apply_filters_ref_array()
#3 /home/b2tf6jd5kc77/public_html/wp-includes/class-wp-query.php(3824): WP_Query->get_posts()
#4 /home/b2tf6jd5kc77/public_html/wp-includes/class-wp.php(696): WP_Query->query()
#5 /home/b2tf6jd5kc77/public_html/wp-includes/class-wp.php(816): WP->query_posts()
#6 /home/b2tf6jd5kc77/public_html/wp-includes/functions.php(1336): WP->main()
#7 /home/b2tf6jd5kc77/public_html/wp-blog-header.php(16): wp()
#8 /home/b2tf6jd5kc77/public_html/index.php(17): require(‘/home/b2tf6jd5k…’)
#9 {main}
thrown in /home/b2tf6jd5kc77/public_html/wp-content/themes/xstore/framework/theme-functions.php on line 804`

It is more of us trying to resolve bug everyday. It is getting tiring already!!

We have re-installed our WordPress files.. Increase memory limit to 512MB. Deactivated all plugins.. To find the issue, it all points back to the theme.

We’d be glad if you could look into the cause of the conflict.

Files is visible for topic creator and
support staff only.

#404569 Copied Theme version: 9.3.15

3 Answers

Rose Tyler

Support staff

July 14, 2024 at 07:02

Hello Marc,

Thank you for reaching out to our support team. We regret to hear about your dissatisfaction and are here to assist you in resolving any issues you may be facing.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#404588 Copied

Marc

Participant

July 14, 2024 at 10:18

Thank you for your response.

Please see the private response.

Please contact administrator
for this information.

#404620 Copied

Jack Richardson

Support staff

July 15, 2024 at 08:41

Dear @Marc,

I hope this message finds you well. We have encountered some difficulties with the credentials you provided, as we are unable to establish a connection using them. Could you please verify their accuracy and ensure they are functioning correctly?

Additionally, upon reviewing the screenshot you shared, it appears that there is a missing file in your WordPress installation, which could be causing further issues. We recommend reaching out to your hosting provider to discuss the possibility of either reinstalling WordPress or performing a fresh installation.

Once the issues with WordPress are resolved, we would be more than happy to assist you with any concerns related to our theme.

Thank you for your attention to these matters. We look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

#404745 Copied
Tagged: everyday xstore problems, troubleshooting xstore bugs, woocommerce theme bugs, woocommerce wordpress templates, xstore bugs, xstore theme issues, xstore theme woocommerce issues
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