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Xstore theme – Filter products by attributes not working

This topic has 14 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

DollyFactory

Participant

January 17, 2023 at 22:35

On Xstore theme in widgets – Filter by attributes used to work, but now it shows that “No products were found” even it shows the number of available products under the chosen attribute.

#344266 Copied Theme version: 9.0.2

13 Answers

Tony Rodriguez

Support staff

January 18, 2023 at 05:45

Hello, @DollyFactory,

Thank you for purchasing our theme and for contacting our support center. We apologize for any inconvenience. To resolve your issue, please try changing the attributes slug to “brand_attr”, saving the settings, and checking the filter. For a better reference, please see the image at https://ibb.co/rMHrgHN

If the issue persists, please provide your WordPress Admin URL, username, and password in the private content area of this topic, so that we can investigate further.

Thank you for your cooperation.

Best Regards,
8Themes Team.

#344272 Copied

DollyFactory

Participant

January 18, 2023 at 21:59

Can’t seem to find the slug provided in the picture.

We have many attributes for products. In shop we used them to filter our products. The total number of products which are available in such attribute shows correct, but when selecting it, it shows that no products were found. I’ve provided access in private content area.

Update: Managed to change attribute slug, but still didn’t help. Still showing that no products were found. When changing theme, it works fine.

Please contact administrator
for this information.

#344338 Copied

Rose Tyler

Support staff

January 19, 2023 at 11:51

Hello, @DollyFactory,

It appears that when the XStore parent theme is activated there are no issues with the filters. The problem persists with the child theme only.
Please provide us with FTP access so that we can further investigate this situation.
If you are unsure of how to create FTP access, please contact your hosting provider. They will be able to assist you with the necessary steps.

Best Regards,
8Themes Team

#344377 Copied

DollyFactory

Participant

January 19, 2023 at 11:56

Hi, okay, shared FTP access in private content area.

Please contact administrator
for this information.

#344378 Copied

Rose Tyler

Support staff

January 19, 2023 at 16:44

Hello, @DollyFactory,

Thank you for granting us access.

How did you manage to make it so that every time the Shop page is loaded, random products are displayed?
This is likely the cause of the issue with the filters.

Waiting for your reply.

Best Regards,
8Themes Team

#344427 Copied

DollyFactory

Participant

January 19, 2023 at 16:47

Did you check functions.php in child? I just added filtered the query for products to rand. Could that be an actual issue?

#344428 Copied

Rose Tyler

Support staff

January 19, 2023 at 17:15

Thanks for the reply.
Could you temporarily disable CDN and caches – https://prnt.sc/wZJ5iRuzpR9r ?

Best Regards,
8Themes Team

#344439 Copied

DollyFactory

Participant

January 19, 2023 at 18:04

It’s not possible to disable it as it’s part of the hosting product I’m using, which is provided by Rocket.net, but they assured that there shouldn’t be any problems with it.

#344451 Copied

Rose Tyler

Support staff

January 20, 2023 at 11:03

Hello, @DollyFactory,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

Best Regards,
8Themes Team

#344502 Copied

DollyFactory

Participant

January 20, 2023 at 11:47

Okay. Waiting for solution!

#344509 Copied

Rose Tyler

Support staff

January 20, 2023 at 21:41

Hello, @DollyFactory,

We have disabled the “Show Variations As Simple Products (Beta)” option in the Theme Options > WooCommerce > Shop > Products style section.
Please do not activate this option, cause it is still in the beta stage, and it is the reason for the problem on your site.

Best Regards,
8Themes Team

#344549 Copied

DollyFactory

Participant

January 21, 2023 at 09:14

Great! Thanks for the help, guys!

#344573 Copied

Tony Rodriguez

Support staff

January 21, 2023 at 13:40

Hello, @DollyFactory,

We are delighted to have you as our customer. If you are satisfied with our Theme and Support, we would greatly appreciate it if you could leave us a 5-star rating on ThemeForest at the following link: http://themeforest.net/downloads. This would help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a great day.

Sincerely,
8Theme’s Team

#344585 Copied
Tagged: attributes, best selling, filter products, seo friendly, woocommerce, xstore theme
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Xstore theme – Filter products by attributes not working

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