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Xstore theme filter widget is not working unable to access the category pages

This topic has 2 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

Mohammed Abrar

Participant

July 25, 2024 at 13:22

Hello there,

We have created separate pages for a few product categories such as Mobile Phones, Kitchen Appliances, Televisions, Washing Machines, and Refrigerators. When we select these categories from the shop page, it does not show the results or redirect to the category page. Instead, it just keeps loading. so please check and fix this issue ASAP

Attached video and image for your reference
https://we.tl/t-mTGgOBwPx2

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#406952 Copied Theme version: 9.3.16

1 Answer

Rose Tyler

Support staff

July 25, 2024 at 15:42

Hello Mohammed Abrar,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, provide us with FTP access.

Best Regards,
8Theme’s Team

#406989 Copied
Tagged: category pages access, filter widget solutions, resolve xstore theme issues, wordpress woocommerce templates, xstore theme bug fix
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