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Xstore theme is automatically deactivated and changed to Storefront, Please help

This topic has 5 replies, 3 voices, and was last updated 6 years, 8 months ago ago by Olga Barlow

Graham

Participant

April 20, 2018 at 13:21

Hi there,

I just encountered a very weird problem with the WordPress theme, the website theme is automatically changed to the “Storefront” for no reason. (I didn’t do anything and even didn’t know until I refreshed the website homepage and found the website is completely changed.)

Please have a view of the screenshot here: https://ibb.co/iXquZ7

This is pretty annoying since this is the second time the website is crashed for an unknown reason. Could you please login to my WordPress backend and have a check to see what happened or what I have done wrong?

FYI, this is the last time when I found a “GAME DEMO” page has been accidentally imported (not by myself) and set as the “Front Page”, and all of the custom CSS were gone. https://www.8theme.com/topic/urgent-website-is-likely-being-hacked-can-i-find-the-custom-css-back/

I really appreciate if you could help to have a check and let me know the reason to avoid such things happening again in the future.
Best Regards
Graham

Please, contact administrator
for this information.

#191609 Copied Theme version: LATEST WooCommerce version: Latest Version

4 Answers

Graham

Participant

April 20, 2018 at 13:29

UPDATE:
Please ignore if this is done by the Xstore customer support regarding another topic:
https://www.8theme.com/topic/lots-of-options-for-variable-products-is-there-better-way-to-handle/
in the purpose to test the website.

Regards
Graham

#191610 Copied

Rose Tyler

Support staff

April 20, 2018 at 13:55

Hello,

Yes, the theme was changed for testing. Thanks for understanding.

Regards

#191614 Copied

Graham

Participant

April 20, 2018 at 14:23

OK!
Thank you for the test and the reply!
Regards:)

#191620 Copied

Olga Barlow

Support staff

April 20, 2018 at 15:33

You are welcome!

#191624 Copied
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