XStore Theme kepp crashing - by Raed - on WordPress WooCommerce support

This topic has 24 replies, 4 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

  • Avatar: Raed
    Raed
    Participant
    August 9, 2020 at 10:35

    XStore Theme kepp crashing

    Please, contact administrator
    for this information.
    23 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 9, 2020 at 10:52

    Hello,

    Thanks for contacting us.
    Your site under maintenance mode, so we can’t check it.
    Please describe the situation in more detail with screenshots.
    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
    Have you followed this video https://youtu.be/UAlAkvoilfk and installed the theme successfully?

    Regards

    Avatar: Raed
    Raed
    Participant
    August 9, 2020 at 11:12

    in private

    Please contact administrator
    for this information.
    Avatar: Raed
    Raed
    Participant
    August 9, 2020 at 21:23

    any news?

    Avatar: John Holden
    John Holden
    Support staff
    August 10, 2020 at 05:56

    Hi,

    Please send:

    – FTP info (server, username, password, port)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: Raed
    Raed
    Participant
    August 10, 2020 at 18:24

    check private for ftp info

    Please contact administrator
    for this information.
    Avatar: Raed
    Raed
    Participant
    August 10, 2020 at 18:26

    here is what I did so far to protect the site with no luck

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 11, 2020 at 08:34

    Hello,

    FTP access is ok but we can’t pass the authentification http://prntscr.com/txl7mp using previously provided email and pass. Please, check them once more and provide the correct one.

    Regards

    Avatar: Raed
    Raed
    Participant
    August 11, 2020 at 10:59

    Username: zeeadmin

    do you need access to wp-admin?

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 11, 2020 at 11:16

    Hello,

    We need to log in to WP Dashboard but if we use https://zee.com.sa/wp-admin we face auth popup and can’t pass the authentification using credentials that you provided https://gyazo.com/6f9698345707e76936fb07eab26661bc
    So:
    1) provide correct user and pass for the auth popup
    2) Provide correct username and pass for the WP Dashboard access once we pass the authentification.

    Regards

    Avatar: Raed
    Raed
    Participant
    August 11, 2020 at 11:27

    zeeadmin has access to wp-admin
    google authenticator is disabled

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 11, 2020 at 11:53

    Hello,

    It’s still there https://gyazo.com/f77258edc54a75b76778c272c7f040de

    Regards

    Avatar: Raed
    Raed
    Participant
    August 11, 2020 at 12:09

    use the same username and password i give you for ZeeSite

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 11, 2020 at 13:39

    Hello,

    It’s my 4th message where I’m trying to explain to you that it does not work for us.
    Any credentials that you provided does not work for that sign-in form. So, please, try by yourself and provide the clear correct access to pass:
    1) Auth form
    2) WP Dashboard

    Regards

    Avatar: Raed
    Raed
    Participant
    August 11, 2020 at 14:26

    Hello, i removed folder protection, please try it now.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 11, 2020 at 14:45

    Hello,

    Ok. We were able to check the site http://prntscr.com/txslr0 and log in to your Dashboard and see theme in the list http://prntscr.com/txsm7r
    So, what issue do you have? Because everything works ok as we can see.

    Regards

    Avatar: Raed
    Raed
    Participant
    August 11, 2020 at 14:47

    If the site live the old developer will delete the theme direct

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 11, 2020 at 15:13

    Hello,

    How could the developer delete theme if he doesn’t have access to your Dashboard or FTP?
    Change access to all the accounts you have and that’s all.
    Sorry, don’t understand the problem and how theme support could help you.

    Regards

    Avatar: Raed
    Raed
    Participant
    August 11, 2020 at 19:43

    Hello,

    We put the site live and it is crashed now and no one have access to it

    zee.com.sa/ZeeSite

    Avatar: Raed
    Raed
    Participant
    August 11, 2020 at 19:44

    this happened after this email

    From: WordPress
    Sent: Tuesday, August 11, 2020 9:20 PM
    To: raed@consult-one.com
    Subject: [Wordfence Alert] zee.com.sa Wordfence Deactivated

    This email was sent from your website “Zee Shop” by the Wordfence plugin at Tuesday 11th of August 2020 at 09:20:22 PM The Wordfence administrative URL for this site is: https://zee.com.sa//wp-admin/admin.php?page=Wordfence
    A user with username “” deactivated Wordfence on your WordPress site.
    User IP: 18.204.159.253
    User hostname: ec2-18-204-159-253.compute-1.amazonaws.com
    User location: Ashburn, Virginia, United States

    Avatar: Raed
    Raed
    Participant
    August 11, 2020 at 19:45

    here is the lofile, may be it can help how they delete your theme

    66.249.64.50 zee.com.sa – [11/Aug/2020:18:26:23 +0000] “GET /%D9%85%D9%82%D8%A7%D8%B3%20%D8%A7%D9%84%D8%B9%D8%B1%D8%B6/da-m/?filter_color=24-bnyost,2e-byg,35-darkbrown,63-krymy,70-aorng,95-rmdyfth,ca-rmdyghmk,%D8%A8%D9%8A%D8%AC&filter_mkslaard=90-xxl&filter_mksltol=2b-52,35-46,4c-xl,5c-53,64-22,9d-38,ac-45,af-18,c1-xs,d2-48,dc-40,f3-29,fa-25 HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.92 Mobile Safari/537.36 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.003 0.003 0.003 MISS W NC:000000 UP:0 ‮
    66.249.64.50 zee.com.sa – [11/Aug/2020:18:26:01 +0000] “GET /wp-content/uploads/2018/08/3683-gl%D8%A7byh-ns-km-mkhsr-mlon.jpg HTTP/1.1” 200 26825 “-” “Googlebot-Image/1.0” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    66.249.64.50 zee.com.sa – [11/Aug/2020:18:25:57 +0000] “GET /%D8%A7%D9%84%D8%A3%D9%83%D9%85%D8%A7%D9%85/c6-longsleeve/?filter_color=26-azrk,70-aorng,83-white,88-darkgreen,c8-taupe&filter_mksltol=32-42,4c-xl,af-18,d2-48,dc-40,fa-25 HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.92 Mobile Safari/537.36 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.001 0.002 0.002 MISS W NC:000000 UP:0 ‮
    66.249.64.50 zee.com.sa – [11/Aug/2020:18:25:56 +0000] “GET /%D8%A7%D9%84%D8%A3%D9%83%D9%85%D8%A7%D9%85/c6-longsleeve/?filter_lakmm=49-kmtoyl&filter_color=83-white,ec-bny&filter_mkslaard=4c-xl&filter_mksltol=00-62-ar,32-42,35-46,93-30,d4-3xl,dc-40 HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.92 Mobile Safari/537.36 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.001 0.002 0.002 MISS W NC:000000 UP:0 ‮
    66.249.64.50 zee.com.sa – [11/Aug/2020:18:25:55 +0000] “GET /%D9%86%D9%88%D8%B9%20%D8%A7%D9%84%D9%82%D9%85%D8%A7%D8%B4/2a-kitan/?filter_mkslaard=4c-xl,8d-24&filter_color=43-navy,46-camel,70-aorng,77-fdy,83-white,89-bydghmk,b8-beige,c8-taupe,de-bnyfth,%D8%A8%D9%86%D9%8A-%D8%BA%D8%A7%D9%85%D9%82&filter_mksltol=14-27,20-s-ar,2b-52,32-42,42-47,63-26,64-22,90-xxl,94-34,ac-45,af-18,bc-59,c1-xs,c2-54,dc-40,fa-25 HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.92 Mobile Safari/537.36 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.001 0.002 0.002 MISS W NC:000000 UP:0 ‮
    66.249.64.50 zee.com.sa – [11/Aug/2020:18:25:52 +0000] “GET /wp-content/uploads/2018/08/3683-gl%D8%A7byh-ns-km-mkhsr-mlon.jpg,https://zee.com.sa/wp-content/uploads/2018/08/3684-gl%D8%A7byh-ns-km-mkhsr-mlon.jpg,https://zee.com.sa/wp-content/uploads/2018/08/3679-gl%D8%A7byh-ns-km-mkhsr-mlon.jpg,https://zee.com.sa/wp-content/uploads/2018/08/3680-gl%D8%A7byh-ns-km-mkhsr-mlon.jpg,https://zee.com.sa/wp-content/uploads/2018/08/3681-gl%D8%A7byh-ns-km-mkhsr-mlon.jpg HTTP/1.1” 403 16315 “-” “Googlebot-Image/1.0” | TLSv1.3 | 0.002 0.003 0.003 MISS W NC:000000 UP:0 ‮
    54.36.148.201 zee.com.sa – [11/Aug/2020:18:25:29 +0000] “GET /id/179-coklat-tanggal-mamool?order=product.price.desc HTTP/1.1” 301 162 “-” “Mozilla/5.0 (compatible; AhrefsBot/6.1; +http://ahrefs.com/robot/)” | – | – – 0.000 – W NC:000000 UP:0 ‮
    66.249.64.50 zee.com.sa – [11/Aug/2020:18:25:27 +0000] “GET /%D9%85%D9%82%D8%A7%D8%B3%20%D8%A7%D9%84%D8%B7%D9%88%D9%84/8d-24/?filter_color=3e-blue,%D8%A8%D9%8A%D8%AC&filter_mksltol=b2-51 HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.92 Mobile Safari/537.36 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.001 0.002 0.002 MISS W NC:000000 UP:0 ‮
    66.249.64.50 zee.com.sa – [11/Aug/2020:18:25:20 +0000] “GET /wp-content/uploads/2019/07/3869-gl%D8%A7byh-ns-km-mkhsr-mlon.jpg,https://zee.com.sa/wp-content/uploads/2019/07/3871-gl%D8%A7byh-ns-km-mkhsr-mlon.jpg,https://zee.com.sa/wp-content/uploads/2019/07/3870-gl%D8%A7byh-ns-km-mkhsr-mlon.jpg HTTP/1.1” 403 16315 “-” “Googlebot-Image/1.0” | TLSv1.3 | 0.003 0.003 0.003 MISS W NC:000000 UP:0 ‮
    54.36.148.105 zee.com.sa – [11/Aug/2020:18:24:48 +0000] “GET /ms/235-cassatta-lankashir HTTP/1.1” 301 162 “-” “Mozilla/5.0 (compatible; AhrefsBot/6.1; +http://ahrefs.com/robot/)” | – | – – 0.000 – W NC:000000 UP:0 ‮
    66.249.64.50 zee.com.sa – [11/Aug/2020:18:24:47 +0000] “GET /%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/half-sleeve-normal-thobe-color-7/?attribute_pa_mksltol=c2-54&attribute_pa_lakmm=ad-nskm&attribute_pa_noaalkmsh=38-ktn&attribute_pa_color=95-rmdyfth HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.002 0.002 0.001 MISS W NC:000000 UP:0 ‮
    66.249.64.50 zee.com.sa – [11/Aug/2020:18:24:41 +0000] “GET /%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/%D8%AB%D9%88%D8%A8-%D8%A7%D9%84%D8%A3%D8%B5%D9%8A%D9%84-%D8%B1%D8%AC%D8%A7%D9%84%D9%8A-%D9%85%D9%84%D9%88%D9%86-%D9%83%D8%A8%D9%83/?attribute_pa_mksltol=c2-54-en&attribute_pa_mkslaard=ad-l-en&attribute_pa_noaalkm=2e-cufflinkssleeve-en&attribute_pa_color=3e-blue-en HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.92 Mobile Safari/537.36 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.001 0.002 0.002 MISS W NC:000000 UP:0 ‮
    79.173.254.155 zee.com.sa – [11/Aug/2020:18:24:29 +0000] “GET /wp-content/themes/twentytwenty/assets/fonts/inter/Inter-upright-var.woff2 HTTP/2.0” 200 223892 “https://zee.com.sa/wp-content/themes/twentytwenty/style-rtl.css?ver=1.4” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 1.203 – W NC:000000 UP:0 ‮
    79.173.254.155 zee.com.sa – [11/Aug/2020:18:24:28 +0000] “GET /wp-content/themes/twentytwenty/print.css?ver=1.4 HTTP/2.0” 200 1058 “https://zee.com.sa/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    79.173.254.155 zee.com.sa – [11/Aug/2020:18:24:28 +0000] “GET /wp-content/themes/twentytwenty/assets/js/index.js?ver=1.4 HTTP/2.0” 200 8190 “https://zee.com.sa/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    79.173.254.155 zee.com.sa – [11/Aug/2020:18:24:28 +0000] “GET /wp-content/themes/twentytwenty/style-rtl.css?ver=1.4 HTTP/2.0” 200 30277 “https://zee.com.sa/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    79.173.254.155 zee.com.sa – [11/Aug/2020:18:24:27 +0000] “GET / HTTP/2.0” 500 67973 “https://zee.com.sa/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | 0.477 0.493 0.697 MISS W NC:000000 UP:1 ‮
    54.36.148.118 zee.com.sa – [11/Aug/2020:18:24:17 +0000] “GET /en/product/fingers-dates-with-black-bean-170g/?add-to-cart=687 HTTP/2.0” 301 0 “-” “Mozilla/5.0 (compatible; AhrefsBot/6.1; +http://ahrefs.com/robot/)” | TLSv1.3 | 0.363 0.376 0.376 BYPASS W NC:030000 UP:0 ‮
    157.55.39.50 zee.com.sa – [11/Aug/2020:18:23:48 +0000] “GET /en/product-tag/collections/?filter_mksltol=c2-54-en,ee-60-en HTTP/1.1” 301 5 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” | TLSv1.2 | 0.372 0.386 0.386 MISS W NC:000000 UP:0 ‮
    52.8.185.89 zee.com.sa – [11/Aug/2020:18:23:32 +0000] “GET //wp-admin/admin.php?page=Wordfence HTTP/1.1” 401 75100 “-” “Mozilla/5.0 (compatible; DashLinkPreviews/5.1;)” | TLSv1.3 | – – 0.361 – W NC:000000 UP:0 ‮
    52.8.185.89 zee.com.sa – [11/Aug/2020:18:23:31 +0000] “GET //wp-admin/admin.php?page=Wordfence HTTP/1.1” 401 75100 “-” “Mozilla/5.0 (compatible; DashLinkPreviews/5.1;)” | TLSv1.3 | – – 0.350 – W NC:000000 UP:0 ‮
    52.8.185.89 zee.com.sa – [11/Aug/2020:18:23:31 +0000] “HEAD //wp-admin/admin.php?page=Wordfence HTTP/1.1” 401 0 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/8.0.3 Safari/600.3.18” | TLSv1.2 | – – 0.000 – W NC:000000 UP:0 ‮
    52.8.185.89 zee.com.sa – [11/Aug/2020:18:23:30 +0000] “GET //wp-admin/admin.php?page=Wordfence HTTP/1.1” 401 75100 “-” “Mozilla/5.0 (compatible; DashLinkPreviews/5.1;)” | TLSv1.3 | – – 0.359 – W NC:000000 UP:0 ‮
    66.249.64.52 zee.com.sa – [11/Aug/2020:18:23:26 +0000] “GET /%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/al-daffah-thoub-winter-for-men-color-2/?attribute_pa_mksltol=00-62&attribute_pa_mkslaard=40-xxxl&attribute_pa_noaalkm=ad-kmkbk&attribute_pa_color=ec-bny HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.002 0.002 0.002 MISS W NC:000000 UP:0 ‮
    54.36.148.88 zee.com.sa – [11/Aug/2020:18:22:44 +0000] “GET /%D9%81%D8%A6%D8%A7%D8%AA-%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/%D9%83%D9%84-%D8%A7%D9%84%D9%81%D8%A6%D8%A7%D8%AA/arabian-wear/men-ar/accessories/?filter_mksltol=2b-52 HTTP/2.0” 500 36707 “-” “Mozilla/5.0 (compatible; AhrefsBot/6.1; +http://ahrefs.com/robot/)” | TLSv1.3 | 0.440 0.454 0.454 MISS W NC:000000 UP:1 ‮
    66.249.64.50 zee.com.sa – [11/Aug/2020:18:22:32 +0000] “GET /%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/al-daffah-formal-men-thoube-kabak/?attribute_pa_mksltol=cb-58-en&attribute_pa_mkslaard=4c-xl-en&attribute_pa_noaalkm=2e-cufflinkssleeve-en&attribute_pa_color=83-white-en HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.002 0.002 0.002 MISS W NC:000000 UP:0 ‮
    66.249.64.54 zee.com.sa – [11/Aug/2020:18:22:17 +0000] “GET /%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/%D8%AB%D9%88%D8%A8-%D8%A7%D9%84%D8%A3%D8%B5%D9%8A%D9%84-%D8%B1%D8%AC%D8%A7%D9%84%D9%8A-%D9%85%D9%84%D9%88%D9%86-%D8%B3%D8%A7%D8%AF%D8%A9-4/?attribute_pa_mksltol=2c-56-en&attribute_pa_mkslaard=ad-l-en&attribute_pa_noaalkm=a6-regularsleeve-en&attribute_pa_color=a0-lightgray-en HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.001 0.002 0.002 MISS W NC:000000 UP:0 ‮
    54.36.148.6 zee.com.sa – [11/Aug/2020:18:21:53 +0000] “GET /%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/pure-carnation-180g/?add-to-cart=7924 HTTP/2.0” 500 36711 “-” “Mozilla/5.0 (compatible; AhrefsBot/6.1; +http://ahrefs.com/robot/)” | TLSv1.3 | 0.415 0.427 0.427 BYPASS W NC:030000 UP:1 ‮
    79.173.254.155 zee.com.sa – [11/Aug/2020:18:21:50 +0000] “GET /wp-content/uploads/2019/12/cropped-zee-logo-with-background-1-32×32.png HTTP/2.0” 200 344 “https://zee.com.sa/wp-admin/admin.php?page=Wordfence” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    79.173.254.155 zee.com.sa – [11/Aug/2020:18:21:50 +0000] “GET /favicon.ico HTTP/2.0” 302 0 “https://zee.com.sa/wp-admin/admin.php?page=Wordfence” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | 0.390 0.403 0.403 MISS W NC:000000 UP:0 ‮
    79.173.254.155 zee.com.sa – [11/Aug/2020:18:21:49 +0000] “GET /wp-admin/admin.php?page=Wordfence HTTP/2.0” 401 75100 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    79.173.254.155 zee.com.sa – [11/Aug/2020:18:21:46 +0000] “GET /wp-admin/admin.php?page=Wordfence HTTP/2.0” 401 75100 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.159 – W NC:000000 UP:0 ‮
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    41.129.113.137 zee.com.sa – [11/Aug/2020:18:20:32 +0000] “GET /ZeeSite/wp-admin/admin-ajax.php?action=wdpsso_step1&redirect=https%3A%2F%2Fzee.com.sa%2FZeeSite%2Fwp-admin%2F&nonce=6c98a5ba39 HTTP/2.0” 500 36707 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | 0.465 0.484 0.483 MISS W NC:000000 UP:1 ‮
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    18.204.159.253 zee.com.sa – [11/Aug/2020:18:20:22 +0000] “POST /ZeeSite/wp-load.php?wpmudev-hub=5f32e164ddb59-1597170020.9081 HTTP/1.1” 200 107 “https://zee.com.sa/ZeeSite/wp-load.php?wpmudev-hub=5f32e164ddb59-1597170020.9081” “Mozilla/5.0 (compatible; WPMU DEV Hub/2.0; +https://premium.wpmudev.org)” | TLSv1.3 | 1.184 1.201 1.292 – W NC:000000 UP:0 ‮
    66.249.64.52 zee.com.sa – [11/Aug/2020:18:20:19 +0000] “GET /%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/half-sleeve-normal-thobe-color-11/ HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.92 Mobile Safari/537.36 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.001 0.001 0.001 MISS W NC:000000 UP:0 ‮
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    173.252.95.120 zee.com.sa – [11/Aug/2020:18:20:06 +0000] “GET / HTTP/1.1” 500 70942 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | 0.575 0.597 0.795 MISS W NC:000000 UP:1 ‮
    173.252.95.4 zee.com.sa – [11/Aug/2020:18:20:06 +0000] “GET / HTTP/1.1” 500 70942 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | 0.581 0.603 0.803 MISS W NC:000000 UP:1 ‮
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    173.252.95.3 zee.com.sa – [11/Aug/2020:18:20:04 +0000] “GET / HTTP/1.1” 500 70942 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | 0.651 0.674 0.867 MISS W NC:000000 UP:1 ‮
    18.204.159.253 zee.com.sa – [11/Aug/2020:18:20:03 +0000] “POST /ZeeSite/wp-load.php?wpmudev-hub=5f32e151ce973-1597170001.8462 HTTP/1.1” 200 109 “https://zee.com.sa/ZeeSite/wp-load.php?wpmudev-hub=5f32e151ce973-1597170001.8462” “Mozilla/5.0 (compatible; WPMU DEV Hub/2.0; +https://premium.wpmudev.org)” | TLSv1.3 | 0.638 0.662 0.749 – W NC:000000 UP:1 ‮
    66.249.64.52 zee.com.sa – [11/Aug/2020:18:19:56 +0000] “GET /%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/%D8%AB%D9%88%D8%A8-%D8%A7%D9%84%D8%A3%D8%B5%D9%8A%D9%84-%D9%85%D9%84%D9%88%D9%86-%D9%88%D9%84%D8%A7%D8%AF%D9%8A-3/?attribute_pa_mksltol=63-26-en&attribute_pa_mkslaard=da-m-en&attribute_pa_noaalkm=a6-regularsleeve-en&attribute_pa_color=c8-taupe-en HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.001 0.002 0.002 MISS W NC:000000 UP:0 ‮
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    18.204.159.253 zee.com.sa – [11/Aug/2020:18:19:51 +0000] “POST /ZeeSite/wp-load.php?wpmudev-hub=5f32e146909aa-1597169990.5923 HTTP/1.1” 200 93 “https://zee.com.sa/ZeeSite/wp-load.php?wpmudev-hub=5f32e146909aa-1597169990.5923” “Mozilla/5.0 (compatible; WPMU DEV Hub/2.0; +https://premium.wpmudev.org)” | TLSv1.3 | 0.647 0.671 0.759 – W NC:000000 UP:1 ‮
    31.13.115.113 zee.com.sa – [11/Aug/2020:18:19:47 +0000] “GET /ar HTTP/1.1” 404 37230 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | 0.923 1.430 1.431 MISS W NC:000000 UP:1 ‮
    31.13.115.4 zee.com.sa – [11/Aug/2020:18:19:47 +0000] “GET /ar HTTP/1.1” 404 37230 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | 0.789 1.232 1.232 MISS W NC:000000 UP:1 ‮
    35.207.168.47 zee.com.sa – [11/Aug/2020:18:19:47 +0000] “POST /wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=5113f94fba HTTP/1.1” 401 65 “https://zee.com.sa/wp-admin/admin-ajax.php?action=wp_1_wc_regenerate_images&nonce=5113f94fba” “WordPress/5.4.2; https://zee.com.sa” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    31.13.115.1 zee.com.sa – [11/Aug/2020:18:19:45 +0000] “GET /ar HTTP/1.1” 404 70002 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | 1.740 1.765 1.806 MISS W NC:000000 UP:1 ‮
    31.13.115.118 zee.com.sa – [11/Aug/2020:18:19:45 +0000] “GET /ar HTTP/1.1” 404 70001 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | 1.739 1.769 1.805 MISS W NC:000000 UP:1 ‮
    18.204.159.253 zee.com.sa – [11/Aug/2020:18:19:45 +0000] “POST /ZeeSite/wp-load.php?wpmudev-hub=5f32e14031274-1597169984.2013 HTTP/1.1” 200 99 “https://zee.com.sa/ZeeSite/wp-load.php?wpmudev-hub=5f32e14031274-1597169984.2013” “Mozilla/5.0 (compatible; WPMU DEV Hub/2.0; +https://premium.wpmudev.org)” | TLSv1.3 | 0.712 0.736 0.821 – W NC:000000 UP:1 ‮
    66.220.149.27 zee.com.sa – [11/Aug/2020:18:19:37 +0000] “GET /ar HTTP/1.1” 404 70000 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | 1.628 1.654 1.916 MISS W NC:000000 UP:1 ‮
    66.220.149.27 zee.com.sa – [11/Aug/2020:18:19:35 +0000] “GET /ar HTTP/1.1” 404 69995 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | 1.615 1.640 1.945 MISS W NC:000000 UP:1 ‮
    41.129.113.137 zee.com.sa – [11/Aug/2020:18:19:31 +0000] “GET /wp-content/uploads/custom-fonts/2020/02/Almarai-Regular.ttf HTTP/2.0” 404 70112 “https://zee.com.sa/ZeeSite/wp-admin/admin-ajax.php?action=wdpsso_step1&redirect=https%3A%2F%2Fzee.com.sa%2FZeeSite%2Fwp-admin%2F&nonce=6c98a5ba39” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | 1.636 1.664 1.664 MISS W NC:000000 UP:1 ‮
    173.252.111.119 zee.com.sa – [11/Aug/2020:18:19:29 +0000] “GET /wp-content/uploads/2018/08/1200px-Mada_Logo.svg.png HTTP/1.1” 200 9142 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | – – 0.000 – W NC:000000 UP:0 ‮
    41.129.113.137 zee.com.sa – [11/Aug/2020:18:19:29 +0000] “GET //wp-content/uploads/custom-fonts/2020/02/Almarai-Regular.ttf HTTP/2.0” 301 0 “https://zee.com.sa/ZeeSite/wp-admin/admin-ajax.php?action=wdpsso_step1&redirect=https%3A%2F%2Fzee.com.sa%2FZeeSite%2Fwp-admin%2F&nonce=6c98a5ba39” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | 0.858 0.882 0.882 MISS W NC:000000 UP:1 ‮
    173.252.111.120 zee.com.sa – [11/Aug/2020:18:19:28 +0000] “GET /wp-content/uploads/2018/08/IOS.jpg HTTP/1.1” 200 14251 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | – – 0.000 – W NC:000000 UP:0 ‮
    173.252.111.20 zee.com.sa – [11/Aug/2020:18:19:28 +0000] “GET /wp-content/uploads/2018/08/1200px-Mada_Logo.svg.png HTTP/1.1” 200 9142 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | – – 0.000 – W NC:000000 UP:0 ‮
    41.129.113.137 zee.com.sa – [11/Aug/2020:18:19:28 +0000] “GET /wp-admin/js/password-strength-meter.min.js?ver=5.4.2 HTTP/2.0” 401 75100 “https://zee.com.sa/ZeeSite/wp-admin/admin-ajax.php?action=wdpsso_step1&redirect=https%3A%2F%2Fzee.com.sa%2FZeeSite%2Fwp-admin%2F&nonce=6c98a5ba39” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    173.252.111.120 zee.com.sa – [11/Aug/2020:18:19:28 +0000] “GET /wp-content/uploads/2018/08/Gplay.jpg HTTP/1.1” 200 16547 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | – – 0.000 – W NC:000000 UP:0 ‮
    41.129.113.137 zee.com.sa – [11/Aug/2020:18:19:28 +0000] “GET /ZeeSite/wp-admin/admin-ajax.php?action=wdpsso_step1&redirect=https%3A%2F%2Fzee.com.sa%2FZeeSite%2Fwp-admin%2F&nonce=6c98a5ba39 HTTP/2.0” 404 70250 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | 1.662 1.691 1.755 MISS W NC:000000 UP:1 ‮
    173.252.111.20 zee.com.sa – [11/Aug/2020:18:19:27 +0000] “GET /wp-content/uploads/2018/08/IOS.jpg HTTP/1.1” 200 14251 “-” “facebookexternalhit/1.1 (+http://www.facebook.com/externalhit_uatext.php)” | TLSv1.2 | – – 0.000 – W NC:000000 UP:0 ‮
    54.36.148.247 zee.com.sa – [11/Aug/2020:18:19:26 +0000] “GET /color/63-krymy/?filter_color=ae-asfr HTTP/2.0” 200 74203 “-” “Mozilla/5.0 (compatible; AhrefsBot/6.1; +http://ahrefs.com/robot/)” | TLSv1.3 | 1.768 1.797 1.797 MISS W NC:000000 UP:1 ‮
    66.249.64.52 zee.com.sa – [11/Aug/2020:18:19:16 +0000] “GET /%D8%A7%D9%84%D9%85%D9%86%D8%AA%D8%AC/al-daffah-thoub-winter-for-men-color-4/?attribute_pa_mksltol=bc-59-en&attribute_pa_mkslaard=4c-xl-en&attribute_pa_noaalkm=2e-cufflinkssleeve-en&attribute_pa_color=43-navy-en&wmc-currency=USD HTTP/1.1” 403 16315 “-” “Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)” | TLSv1.3 | 0.002 0.003 0.002 MISS W NC:000000 UP:0 ‮
    46.229.168.132 zee.com.sa – [11/Aug/2020:18:19:14 +0000] “GET /en/mksltol/20-s-en/?filter_color=2e-byg-en&filter_mksltol=1-2-en HTTP/1.1” 200 65049 “-” “Mozilla/5.0 (compatible; SemrushBot/6~bl; +http://www.semrush.com/bot.html)” | TLSv1.3 | 1.670 1.698 1.859 MISS W NC:000000 UP:1 ‮
    46.229.168.147 zee.com.sa – [11/Aug/2020:18:19:11 +0000] “GET /robots.txt HTTP/1.1” 404 70009 “-” “Mozilla/5.0 (compatible; SemrushBot/6~bl; +http://www.semrush.com/bot.html)” | TLSv1.3 | 1.634 1.665 1.821 MISS W NC:000000 UP:1 ‮
    41.129.113.137 zee.com.sa – [11/Aug/2020:18:18:56 +0000] “GET /wp-includes/js/zxcvbn.min.js HTTP/2.0” 200 440333 “https://zee.com.sa/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    41.129.113.137 zee.com.sa – [11/Aug/2020:18:18:56 +0000] “GET /wp-content/uploads/2020/01/Shiaka.jpg HTTP/2.0” 200 6387 “https://zee.com.sa/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    41.129.113.137 zee.com.sa – [11/Aug/2020:18:18:55 +0000] “GET /wp-content/plugins/revslider/public/assets/fonts/revicons/revicons.woff?5510888 HTTP/2.0” 200 7536 “https://zee.com.sa/wp-content/plugins/revslider/public/assets/css/rs6.css?ver=6.2.17” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0 ‮
    41.129.113.137 zee.com.sa – [11/Aug/2020:18:18:55 +0000] “GET /wp-content/uploads/2020/05/2-1.mp4 HTTP/2.0” 206 570228 “https://zee.com.sa/” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36” | TLSv1.3 | – – 0.000 – W NC:000000 UP:0

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 11, 2020 at 20:19

    Hello,

    Nope, it does not help us. I think you need to contact your hosting provider with this question. Ask them to prevent any third-party access to your site.
    Theme support is able to help you only with theme settings. We can’t protect your site from access of third-party person.

    Regards

    Avatar: Raed
    Raed
    Participant
    August 12, 2020 at 08:33

    I have contacted them and they said it is a site and theme issue

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 12, 2020 at 10:44

    Hello,

    Our theme does not have any security vulnerability that allows to delete it remotely. I’m not sure about your WP installation.

    Regards

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