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Xstore theme kept the footer from previous theme (Astra Theme)

This topic has 5 replies, 4 voices, and was last updated 5 months, 4 weeks ago ago by Andrew Mitchell

dybwpath

Participant

August 27, 2024 at 12:51

The footer is the same as in previous footer theme (Astra Theme) and I find no way of changing it.

I created the header and footer in Astra Theme and do minimal changes to basic wordpress instalation. After that I installed xstore.

If I hover over the elements it shows Footer or Footer Widget https://prnt.sc/jS53G7W9K8FT

I went in Astra theme and deleted the elements of the footer – it didn’t work.

I deleted the Child Astra Theme and Astra Theme – it didn’t work.

Even though it shows the widget, I can’t find where to edit them.

Static Blocks are enabled in Elementor https://prnt.sc/NLfMPMgOaWXh

Please, contact administrator
for this information.

#411793 Copied

4 Answers

Rose Tyler

Support staff

August 27, 2024 at 14:28

Hello, dybwpath,

Thank you for reaching out to us.

Please provide temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#411822 Copied

Tony Rodriguez

Support staff

August 27, 2024 at 14:32

Hello, @dybwpath,

Thank you so much for purchasing our theme and contacting our support center.

1/ We would like to inform you that you have the option to edit and utilize the footer on your website using our XStore Builder. Please navigate to XStore Builder > Footer Builder via Elementor for this purpose. For detailed guidance, kindly refer to our theme documentation available at: [XStore Footer Builder with Elementor](https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor).

2/ Alternatively, you may opt to use a footer with a static block. For instructions on this method, please visit our theme documentation here: [Can’t Edit Footer Static Block Using Elementor](https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/).

We recommend choosing one method to display the footer on your site at any given time to avoid any potential inconvenience.

We hope you find this information helpful. If the issue persists, Please provide your site wp-admin access in the private content area so that we can check your settings and help you.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#411826 Copied

dybwpath

Participant

August 27, 2024 at 15:09

I figure it out.

The content from the previous theme was imported in Appearence -> Widgets

I deleted the content from there and the footer was gone.

I set the new footer in Widgets and everything works fine https://prnt.sc/0cv5oG6jsd6G

Thank you for your reply.

#411835 Copied

Andrew Mitchell

Support staff

August 27, 2024 at 15:10

Dear dybwpath,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#411836 Copied
Tagged: astra theme footer, change woocommerce theme, keep footer wordpress, wordpress theme troubleshooting, wordpress themes transition, xstore astra compatibility, xstore theme woocommerce
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Xstore theme kept the footer from previous theme (Astra Theme)

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