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Xstore theme options are not saved in the backend

This topic has 5 replies, 2 voices, and was last updated 1 years, 1 months ago ago by W2M

  • Avatar: W2M
    W2M
    Participant
    November 17, 2023 at 17:42

    The settings that are changed in the backend under Theme Options. Could not be saved. Could you please check it.

    Please, contact administrator
    for this information.
    #374060 Copied Theme version: 9.2.3 WooCommerce version: latest
    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 18, 2023 at 08:27

    Hello, @W2M,

    Thank you for contacting us and for using XStore.

    1/ We suggest switching to the XStore Parent theme if you are currently using the XStore Child Theme on your site (Appearance > Themes). After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

    Please note that you should take a complete backup of your site before proceeding.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and super admin (all backend access) credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #374079 Copied
    Avatar: W2M
    W2M
    Participant
    November 20, 2023 at 11:05

    Hello,

    I have already tried all the recommended suggestions but without success.

    Could you please check it.

    Many thanks in advance.

    Please contact administrator
    for this information.
    #374169 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 20, 2023 at 13:21

    Hello, @W2M,

    Thank you for your response.

    1/ Upon reviewing your website, we have identified an internal server error that may be affecting its functionality. For your convenience, we have attached a screenshot that illustrates the issue in question. https://ibb.co/H2jbYc5

    We kindly request that you reach out to your hosting service provider at your earliest convenience to address and resolve this matter. Your service provider should be equipped to diagnose and rectify the error promptly.

    Additionally, we recommend that you review the following article, which provides further insights and potential solutions related to this type of error. We believe you may find it informative and helpful in preventing similar issues in the future. https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    We hope this information is helpful.

    Best Regards,
    The 8Theme Team

    #374179 Copied
    Avatar: W2M
    W2M
    Participant
    November 24, 2023 at 15:46

    The error was fixed by using PHP version 7.4 instead of 8.

    #374676 Copied

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The issue related to '‘Xstore theme options are not saved in the backend’' has been successfully resolved, and the topic is now closed for further responses

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