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XStore theme upload and installation error

This topic has 3 replies, 2 voices, and was last updated 1 years, 9 months ago ago by mjcabal

  • Avatar: mjcabal
    mjcabal
    Participant
    May 12, 2023 at 06:57

    I can’t upload and install the xstore theme zip file into my WP site. I tried to upload XStore theme but my site shows
    “This site can’t be reached
    The webpage might be temporarily down or it may have moved permanently to a new web address.
    ERR_HTTP2_PING_FAILED”.

    I tried to used FTP Client in uploading the file but it still unsuccessful. Need your advice. Thank you…

    Please, contact administrator
    for this information.
    #356431 Copied Theme version: 9.1.3 WooCommerce version: 7.7.0
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 07:31

    Hello,

    Thank you for contacting us and for using XStore.

    We’ve uploaded XStore on your site without any problem. Please check.
    Also, please watch this video – https://youtu.be/i7STFGZapx8
    If you want to run demo content import, please disable 3rd party plugins first. Here you can find a list of required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #356435 Copied
    Avatar: mjcabal
    mjcabal
    Participant
    May 12, 2023 at 08:00

    Thank You so much…

    #356441 Copied

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