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XSTORE unresponsive with 100+ cpu uasge on docker

This topic has 19 replies, 2 voices, and was last updated 9 months, 1 weeks ago ago by Luca Rossi

Taron Sargsyan

Participant

April 23, 2024 at 10:35

Hi

I have problem with website performance. in short its not just slow but its unresponsive at all.

When disabling the XStore plugin or changing the theme all continues working fine. The cpu uasge is over 200% on docker. any ideas how to debug and find the cause ?

regards

#392646 Copied Theme version: 9.3.7

18 Answers

Luca Rossi

Support staff

April 23, 2024 at 14:59

Hi @Taron Sargsyan,

Please try disabling the following option XStore > Theme Options > Generals > Speed Optimization > Static Blocks Cache: https://prnt.sc/1KPDsdmuOxeu.

If it doesn’t help, please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#392668 Copied

Taron Sargsyan

Participant

April 23, 2024 at 15:03

hi, the problem is that I cant access optimizatio tab either. it gets timed out.

I dont have the ftp server at any way and will not be able to provide access directly. what I can do is debug based on your suggestions or do screen sharing session to see everything together.

regards

#392671 Copied

Luca Rossi

Support staff

April 24, 2024 at 04:48

Hi @Taron Sargsyan,

Could you please atleast share the WordPress Admin account?

Please also check the your hosting is reach the WordPress and XStore theme requirements:

– https://wordpress.org/about/requirements/
– https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Best Regards,
8Theme’s Team

#392718 Copied

Taron Sargsyan

Participant

May 3, 2024 at 10:09

I can give you admina access no problem. please let me know your ip address.

regards

#393835 Copied

Luca Rossi

Support staff

May 3, 2024 at 10:54

Hi @Taron Sargsyan,

We’ve included the IP Address and country in the Private Content area.

Thank you!

Please contact administrator
for this information.

#393847 Copied

Taron Sargsyan

Participant

May 3, 2024 at 11:03

please see private are for details

Please contact administrator
for this information.

#393848 Copied

Taron Sargsyan

Participant

May 3, 2024 at 11:22

please let me know if you see whats wrong.

I can change whatever is needed on server side.

#393854 Copied
Luca Rossi

Support staff

May 4, 2024 at 08:33
Hi @Taron Sargsyan,

We saw this error message when visited the Theme Options:

504 ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: Mki-GqI8grpDYd9sU7Glr0Mwjgyo9ThefyPF_yM7KWdIp6IXGAVsug==

The 504 error is related to the server side. Could you please help us to completely disable the CloudFont service?

Best Regards,
8Theme’s Team
#393958 Copied
Taron Sargsyan

Participant

May 12, 2024 at 14:53

please see private message

Please contact administrator
for this information.

#394839 Copied

Taron Sargsyan

Participant

May 12, 2024 at 15:12

cloudfront is returning error becuase website times out. as you see the admin which works through cloudfront works fine.

#394845 Copied
Luca Rossi

Support staff

May 13, 2024 at 05:54
Hi @Taron Sargsyan,

Do we need to put the IP/Server Address before the URLs, something likes this?

123.456.789.00 http://cnctools.am 123.456.789.00 http://cnctools.am/wp-admin/

Best Regards,
8Theme’s Team
#394881 Copied
Taron Sargsyan

Participant

May 15, 2024 at 11:23

added some more details.

Please contact administrator
for this information.

#395258 Copied

Luca Rossi

Support staff

May 15, 2024 at 12:02

Hi @Taron Sargsyan,

We’ve gone through your website but we couldn’t reproduce the issues you mentioned:

https://www.awesomescreenshot.com/video/27688181?key=495fcc6043fb2b7e821fa0c4b308dd6c

Could you please also increase the following PHP settings to higher value?

https://prnt.sc/R3Yq7rVVjTmj

– PHP time limit from 150 to 1000
– Max input time from 60 to 600
– PHP max input variables from 1500 to 5000

Best Regards,
8Theme’s Team

#395268 Copied

Taron Sargsyan

Participant

May 15, 2024 at 12:14

which issue you mean ? my concern is websie is super slow it takes ore than 40 sec to respond.
see video in private section.

I will increase the parameters now

Please contact administrator
for this information.

#395271 Copied

Taron Sargsyan

Participant

May 15, 2024 at 12:57

increased the variables, now instead of 40 sec we have 20

#395282 Copied

Luca Rossi

Support staff

May 15, 2024 at 16:38

Hi @Taron Sargsyan,

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

#395331 Copied

Taron Sargsyan

Participant

May 15, 2024 at 18:21

this reply it very typical. with only 500 products the theme behaves slow? im sorry not slow but it does not respond. being slow and not working are completely different things. If any of your customers have website with similar number of products and it works being in your seat I would dig in and find the root cause. When I was writing this support request i was expecting this kind of answer. Anyway I will find the fix for the issue myself not a big problem. thanks for the support

#395346 Copied

Luca Rossi

Support staff

May 16, 2024 at 04:55

Dear @Taron Sargsyan,

Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

#395372 Copied
Tagged: docker high cpu usage, optimizing docker performance, unresponsive xstore woocommerce, woocommerce wordpress themes, wordpress themes troubleshooting, xstore theme issues
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