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Xstore update and Xstore Core Update - by donhetter

This topic has 35 replies, 3 voices, and was last updated 5 years ago ago by Olga Barlow

donhetter

Participant

October 2, 2019 at 15:38

1) Could you update the xtheme for us as shown in the screenshot http://prntscr.com/pdwlst

2)Also could you update the Xstore Core to version 1.2.6 as shown by screenshot http://prntscr.com/pdwmy4

I assume these are two different updates? We rather have you do the updates and make sure everything is correct. The last time we tried the update the website crashed several times.

Don

#222432 Copied Theme version: XStore | Responsive Multi-Purpose WooCommerce WordPress Theme WooCommerce version: Version 3.6.5

34 Answers

Olga Barlow

Support staff

October 2, 2019 at 17:52

Hello,

Provide us with Dashboard and FTP access to your site and we’ll help you with the update. Don’t forget to make a backup before you reply back with credentials.

Regards

#222459 Copied

donhetter

Participant

October 2, 2019 at 20:10

Thank you for the response. We noticed on the update it says: Any customization’s you have made to theme files will be lost. What is the theme files?

We made a lot of customization to this theme, added, products, pages, text, changes to the menus, header, sliders, widnets etc.

Is all of these customization going to be lost during the update?

#222467 Copied

Olga Barlow

Support staff

October 3, 2019 at 06:42

Hello,

Customization of theme files means that you changed code of any file in wp-content/themes/xstore folder. If you do not change anything there then you won’t lose it. You won’t lose products, pages, anything you created from WP Dashboard. Anyway, do the backup of your files and DB just in case. What theme version are you using now? Do you use child theme? Did you change anything in child theme files if you use it?

Regards

#222476 Copied

donhetter

Participant

October 3, 2019 at 16:50

We are using the Xstore Child Version: 1.0. I do not think we made any changes to the theme files but again I do not know for 100 percent.

#222509 Copied

donhetter

Participant

October 3, 2019 at 17:12

Is there a way you can check at wp-content/themes/xstore folder if we made any changes to the files? Again I do not think we did but its been months ago and I am not 100% sure we didnt.

#222512 Copied

Olga Barlow

Support staff

October 3, 2019 at 17:53

Hello,

Nope, the theme includes a lot of files, we can’t compare every file with the original one for those who want to update our theme, hope you understand, we have thousands clients, it’s just impossible to spend time for these things. If you are not sure then create a staging website (full copy of the production one) and update the theme and all the necessary plugins there first. If everything is ok then you’ll be able to update production.

Regards

#222516 Copied

donhetter

Participant

December 2, 2019 at 16:06

Hi,

We keep getting email messages about:

We’d like to let you know that an update to your item XStore | Responsive Multi-Purpose WooCommerce WordPress Theme by 8theme is now available in your Downloads page.

Could you update this theme for us, plus update the Xstore core plug in and update us to wordpress 5.3? We would appreciate it and also would fill more comfortable if you made these updates.
Don

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Olga Barlow

Support staff

December 2, 2019 at 19:22

Hello,

What version of XStore theme and XStore Core plugin are you using now?

Regards

#226107 Copied

donhetter

Participant

December 2, 2019 at 21:22

Theme 5.4 (child 1.0) I do not know if this is correct or not, of not point us to where we can find this info for u

plugin is XStore Core 1.2.6

#226112 Copied

John Holden

Support staff

December 3, 2019 at 05:30

Hi,

You’re using old version, please update Theme & Plugins to latest version: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards,
Hung PD

#226124 Copied

donhetter

Participant

December 3, 2019 at 17:42

We already know this. We was told in several threads that you could update this for us and you told us you could if we gave you our access information to log into our account. We had trouble before trying to download and update this theme that is why we asked again.

#226171 Copied

Olga Barlow

Support staff

December 3, 2019 at 17:55

Hello,

Provide us with Dashboard and FTP access to your site. We’ll update.

Regards

#226177 Copied

donhetter

Participant

December 3, 2019 at 19:19

We attached the temp login information, Per instructions we did a website backup

Please update the following

1 update Word Press 5.3

2 Update to X Store to 6.2.3

3 update X Store Core plugin

Please contact administrator
for this information.

#226184 Copied

Olga Barlow

Support staff

December 4, 2019 at 12:07

Hello,

We updated theme and included plugins. Check, please.

Regards

#226212 Copied

donhetter

Participant

December 4, 2019 at 16:21

Thank you. with the update we noticed a few minor problems:

1) On devices like like smartphones and tablets the black add to cart button is hovered over the entire product images on the homepage. http://prntscr.com/q65i1q

2) on each product page on the top, where it says related products http://prntscr.com/q65kzb this hovered buttom image is a again problem.

3)Under system requirements http://prntscr.com/q65j9w the Max execution time: is only 30. Is this a problem?

4) At http://prntscr.com/q65kzb it says the Redux Framework is not required. Should we remove it?

5) It says Your theme (Xstore Child) contains outdated copies of some WooCommerce template files. Is this a problem?

4)

3)

#226241 Copied

Olga Barlow

Support staff

December 4, 2019 at 17:17

Hello,

You are welcome.
1), 2) Disabled
3) Only if you plan to import demo content again but I suppose you don’t because your site is live.
4) Yes, we disabled and removed it.
5) It’s some file of the email templates http://prntscr.com/q66jfm I know nothing about your changes in that file because we did not copy it to child theme. So, check and update it.

Regards

#226249 Copied

donhetter

Participant

December 4, 2019 at 18:08

1,2 can you give us directions to disable this hovers.

#226255 Copied

Olga Barlow

Support staff

December 4, 2019 at 19:51

Hello,

Dashboard > XStore > Theme Options > WooCommerce > Shop > Products Style > Product Content Elements

Regards

#226259 Copied

donhetter

Participant

December 4, 2019 at 19:56

Another issue that needs to be brought up.

Screenshot http://prntscr.com/q68qeg is how are footer menu looks on a laptop. Now before it look like that on all mobile devices including, iphone, samsung galaxy, ipad etc.
However, now it looks like this screenshot on mobile devices. http://prntscr.com/q68x1v

#226261 Copied

Olga Barlow

Support staff

December 4, 2019 at 19:59

Hello,

This is new feature of the theme. If you don’t like it you can disable the toggle for the footer widgets in Theme Options > Footer > Footer layout > Footer Widgets Toggle On Mobile > off.

Regards

#226263 Copied

donhetter

Participant

December 4, 2019 at 23:25

Thanks everyone for the help. I do notice our suppport runs out next month? is there a way to continue the support for this theme?

#226267 Copied

donhetter

Participant

December 5, 2019 at 04:02

Another small issue with screenshot https://prnt.sc/q6dsxt
Why does this say “free shipping over 49$? How do we either remove this generic text or replace this text with something else ?

#226270 Copied

John Holden

Support staff

December 5, 2019 at 05:38

Hi,

Go to Theme Options -> Header Builder -> Cart https://prnt.sc/q6enhk

Regards,
Hung PD

#226273 Copied

donhetter

Participant

December 6, 2019 at 00:25

We got a notice to update the xstore core to 1.5.3. I know everything was just updated two days ago (wordpress, xstore, theme itself) so I assume this is a new update to xstore?

#226331 Copied

John Holden

Support staff

December 6, 2019 at 07:16

Hi,

We just released new version 6.2.4, please check update history here https://xstore.8theme.com/update-history/

Regards,
Hung PD

#226340 Copied

donhetter

Participant

December 9, 2019 at 20:41

As stated before our 6 month support is running out. How do we renew the support for this theme, in the past we was told we could

#226498 Copied

Olga Barlow

Support staff

December 10, 2019 at 12:02

Hello,

1) Your support available until 2020-01-04. If you need information how to update support in future read the docs https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/

2) The latest version of Xstore theme is 6.2.4, XStore Core plugin – 1.5.4, it was released 05.12.2019 https://xstore.8theme.com/update-history/
We release regular theme updates (every week as a rule) to fix minor issues and implement improvements.

Regards

#226514 Copied

donhetter

Participant

December 19, 2019 at 17:22

1) Website was down with no product images showing. http://prntscr.com/qd5jia

2) Product page http://prntscr.com/qd5jtf this is also like this on each individual product page as well.

3) Website is loading and operating a lot slower than usual.

This has been going on since late yesterday and we have no idea why. Could you please check into this and fix this issue.

Thank you.

Please contact administrator
for this information.

#227170 Copied

Olga Barlow

Support staff

December 19, 2019 at 17:46

Hello,

Check now images and page speed. We have installed cache plugin and your site speed is very good – 868 ms https://tools.pingdom.com/#5bc7c3280cc00000

Regards

#227173 Copied
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