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Xstore update (not always possible to put 40 characters…)

This topic has 11 replies, 3 voices, and was last updated 1 years, 8 months ago ago by erichurtrez

erichurtrez

Participant

April 3, 2023 at 14:52

I updated the xstore theme but my site doesn’t work like before…
The problem comes from the xstore core module which refuses to install in version 5.1
https://prnt.sc/Vc8VjxJGv2IX
Thanks for the help

#352131 Copied Theme version: 9

10 Answers

Rose Tyler

Support staff

April 3, 2023 at 14:54

Hello, Erichurtrez,

Thank you for getting in touch with us.

Please download Core plugin from this page https://www.8theme.com/downloads/ and upload it on your site via Dashboard > Plugins

Kind Regards,
8theme team

#352133 Copied

erichurtrez

Participant

April 3, 2023 at 14:59

thank you for your return
However, I always get an error message that tells me I can’t install the extension…

#352137 Copied

Rose Tyler

Support staff

April 3, 2023 at 15:08

Hello, Erichurtrez,

Please provide temporary wp-admin access.

Kind Regards,
8theme team

#352140 Copied

erichurtrez

Participant

April 3, 2023 at 17:16

I had given you the information but it did not appear…

Please contact administrator
for this information.

#352146 Copied

Tony Rodriguez

Support staff

April 4, 2023 at 06:48

Hello Erichurtrez,

Thank you for contacting us regarding the installation of the latest Xstore theme and core plugin on your website. In order to proceed, we will need your FTP credentials or Cpanel login details.

If you need assistance creating FTP access, please contact your hosting provider. We assure you that we will take all necessary measures to protect your website and keep your login details confidential.

Once we have received your credentials, we will promptly begin the installation process and keep you updated on the progress. If you have any additional questions or concerns, please do not hesitate to reach out to us.

We also recommend that you take a complete backup of your site before proceeding.

Thank you for choosing our services and we look forward to assisting you with your website needs.

Best regards,
8Theme’s Team

#352171 Copied

erichurtrez

Participant

April 4, 2023 at 07:18

Hi
here are the ftp accesses to make the corrections
THANKS 😉

Please contact administrator
for this information.

#352179 Copied

Tony Rodriguez

Support staff

April 4, 2023 at 09:57

Hello @erichurtrez,

We attempted to upload the theme and core plugin via FTP, however, it is not uploading. There appear to be some restrictions or folder permissions on your site from your server end.

We suggest that you contact your hosting provider and ask them to resolve this issue for you. Please refer to the screenshot in the private content area.

OR please share the Cpanel URL and Credentials under the private content area of this topic with path of wp-content, so that I will fix it for you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#352232 Copied

erichurtrez

Participant

April 4, 2023 at 11:10

the problem stemmed from the restricted file processing capacity on the server
You should be able to intervene now.
THANKS

#352247 Copied

Rose Tyler

Support staff

April 4, 2023 at 12:40

Hello, Erichurtrez,

Please clear cache and check your site now.

Let us know if you need any further assistance.

Kind Regards,
8theme team

#352258 Copied

erichurtrez

Participant

April 4, 2023 at 12:50

Hi
It’s ok for me !!!
Thank you 😉

#352259 Copied
Tagged: persuasive, templates, update, woocommerce, wordpress, xstore
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Xstore update (not always possible to put 40 characters…)

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