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Xstore update not working – error on the site

This topic has 6 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Tony Rodriguez

Boucherie Diouri

Participant

January 17, 2024 at 10:40

I cannot update the theme online or with ftp. I used a nulled theme before to test before buying it. I saw a topic where you said there is something to do on the database but I don’t know how.
please help me

Please, contact administrator
for this information.

#380205 Copied Theme version: 9.2

5 Answers

Tony Rodriguez

Support staff

January 17, 2024 at 11:35

Hello, @Boucherie Diouri,

We hope this message finds you well.

We regret to inform you that we are currently unable to access your website due to the wp-admin login credentials you have provided, which appear to be non-functional or invalid. https://imgur.com/8rqPF9m

To proceed with assisting you effectively, we kindly request that you supply us with valid wp-admin login details. Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to conduct a thorough examination and determine the best course of action to assist you.

Should you require guidance on how to create FTP access, which includes the FTP host, FTP username, FTP password, FTP port, and FTP encryption, please do not hesitate to reach out to your hosting provider for support.

We thank you in advance for your cooperation and look forward to resolving this matter promptly.

Warm regards,
The 8theme Team

Please contact administrator
for this information.

#380221 Copied

Boucherie Diouri

Participant

January 18, 2024 at 10:42

hi
the ftp credentials are :

Please contact administrator
for this information.

#380363 Copied

Tony Rodriguez

Support staff

January 18, 2024 at 12:11

Hello, @Boucherie Diouri,

Thank you for your response.

1/ We regret to inform you that we are currently unable to access your website due to the wp-admin login credentials you have provided, which appear to be non-functional or invalid. https://imgur.com/8rqPF9m

To proceed with assisting you effectively, we kindly request that you supply us with working/valid wp-admin login details.

2/ Please read our theme documentation about theme update: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://www.8theme.com/documentation/xstore/plugins/plugins-update/

3/ We kindly request that you verify you are utilizing the most recent version of the XStore theme and XStore core plugin, which can be downloaded from the following link: https://www.8theme.com/downloads/

Should the issue persist, we would appreciate it if you could furnish us with temporary wp-admin credentials. This will enable us to conduct a thorough investigation into the matter at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#380389 Copied

Boucherie Diouri

Participant

January 18, 2024 at 12:35

Hello here are the wp-admin credentials :

Please contact administrator
for this information.

#380400 Copied

Tony Rodriguez

Support staff

January 18, 2024 at 13:24

Hello, @Boucherie Diouri,

We are pleased to inform you that your reported issue regarding the inability to update the theme online or via FTP has been successfully resolved. In order to address the issue, we took the following steps:

We updated the XStore core plugin and theme on your site.

Please find attached images for your convenience:
https://imgur.com/a/Cl3ktmt
https://imgur.com/a/wwRAdO8

Prior to updating the theme and plugins, we temporarily disabled any third-party cache plugins and activated your license.

This approach ensures a smooth and efficient update process, preventing any potential conflicts that may arise during the update.

If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out.

Yours sincerely,
The 8Themes Team

#380425 Copied
Tagged: best selling woocommerce themes, fix xstore update, troubleshoot xstore error, woocommerce themes error, woocommerce xstore not working, xstore update issues
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