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XStore & WMPL Incompatible - by Kristin Korsiak

This topic has 13 replies, 4 voices, and was last updated 6 years ago ago by Rose Tyler

Kristin Korsiak

Participant

February 25, 2019 at 17:19

I’m attempting to install WMPL onto my wordpress woocommerce site and every time I attempt to install the plugin, it crashes the entire site and I have to delete the mutlilanguage plugin via the backend FTP of my website..

Supposedly XStore is compatible with WMPL so I’m confused as to why this is happening.

#209826 Copied Theme version: 5.1.6.1

12 Answers

John Holden

Participant

February 26, 2019 at 04:15

Hi,

Please send:

– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,

#209834 Copied

Kristin Korsiak

Participant

February 27, 2019 at 15:34

Please see the hidden content:

Please contact administrator
for this information.

#209983 Copied

Olga Barlow

Participant

February 27, 2019 at 15:41

Hello,

1) WP user has limited permissions and we can’t check the plugins to enable/disable it and check Theme Options http://prntscr.com/mqvz1h . Please, change the user permissions to allow us to check these options.

2) What is FTP host? If we use your domain we get the error
Status: Connecting to teamsondevuk.com…
Error: Authentication failed.
Error: Critical error: Could not connect to server
So, please provide the FTP host and make sure that SFTP access works ok before reply.

Regards

#209984 Copied

Kristin Korsiak

Participant

February 27, 2019 at 18:24

That’s odd… I’ve updated the permissions for that user, see private content for sftp login

Please contact administrator
for this information.

#210008 Copied

Olga Barlow

Participant

February 27, 2019 at 19:14

Hello,

SFTP still does not work. We tried both root and ShoppingFeed user. Either user or pass is incorrect.
Error: Authentication failed.

Regards

#210020 Copied

Olga Barlow

Participant

February 27, 2019 at 19:16

P.S.: Still don’t see plugins in the WP menu to enable WPML for test http://prntscr.com/mqzcs5

Regards

#210021 Copied

Kristin Korsiak

Participant

February 27, 2019 at 20:53

Hi — Sorry about that I had to remove it manually and didnt put it back up. It’s there now for activation. I have both the Multilingual CMS and the WooCommerce multilingual plugin ready to be activated.

#210024 Copied

John Holden

Participant

February 28, 2019 at 07:50

Hi,

Did you resolve your issues?

Please, change the user permissions to allow us to check these options.

Regards,
Hung PD

#210045 Copied

Olga Barlow

Participant

February 28, 2019 at 09:40

Hello, @Kristin_Korsiak

Please, allow our user to enable plugins http://prntscr.com/mr801p
FTP is ok now.

Regards

#210056 Copied

Olga Barlow

Participant

February 28, 2019 at 09:51

Nevermind. I was able to disable multisite for some time to get access to plugins. I found that your problem is not related to theme but to WPML plugin and server settings because once you enable WPML you get the fatal error https://prnt.sc/mr843h
Try this solution https://wpml.org/ru/errata/php-7-possible-issues-simplexml/ If it does not help then contact WPML plugin support because we can help you only with issues related strictly to our theme files.

Regards

#210058 Copied

Kristin Korsiak

Participant

February 28, 2019 at 15:24

Thank you SO much! This worked perfectly!!

#210144 Copied

Rose Tyler

Support staff

February 28, 2019 at 15:29

Hello,

You’re welcome!
Have a nice day.

Regards

#210147 Copied
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