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Xstore wordpress critical error every time I install the plugin xstore core

This topic has 2 replies, 2 voices, and was last updated 5 days, 13 hours ago ago by Jack Richardson

  • Avatar: Aldo Carrillo
    Aldo Carrillo
    Participant
    March 30, 2025 at 16:49

    Every time I want to activate the xstore core plugin 5.4.9, wordpress crash, and the plugin cant get activated.

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    support staff only.
    #439194 Copied
    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 31, 2025 at 08:24

    Dear @Aldo Carrillo,

    We hope this message finds you well.

    We would like to inform you that your website was running an outdated version of the XStore theme (screenshot: https://prnt.sc/js9AXoarf8WX), while the XStore Core plugin was already updated to the latest version (https://prnt.sc/ckPtxE3gMg7y). In order to ensure compatibility and proper functionality, it is essential to update the theme before activating the latest version of the plugin.

    Additionally, a notification regarding the available theme update was displayed on your dashboard (screenshot: https://prnt.sc/FKmOY2sQViu5).

    To assist you, we have gone ahead and updated the XStore theme on your website and successfully activated the XStore Core plugin. You may now check your website to confirm that everything is functioning as expected.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #439228 Copied
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