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Xstore wordpress theme issue regarding wishlist in theme options

This topic has 3 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

nixatsnow

Participant

December 19, 2023 at 08:23

Hi, when i go to theme options > WooCommerce (Shop) > Wishlist
the customizer on the right just keeps loading and loading and does not do anything.. i’ve left it on for 10 minutes and it’s still loading and loading just spinning.. https://prnt.sc/lEx876y3LJ47

Please, contact administrator
for this information.

#377088 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

2 Answers

nixatsnow

Participant

December 19, 2023 at 08:23

oh same thing with the “Compare” https://prnt.sc/w1oYkM2wxQY-

#377089 Copied

Tony Rodriguez

Support staff

December 19, 2023 at 08:59

Hello, @nixatsnow,

Thank you for using our theme and for contacting us.

1/ Upon reviewing your website, we have observed that it is currently running on PHP version 8.2.13. To ensure optimal compatibility and performance, we kindly request that you downgrade the PHP version to 8.0.

For your convenience, we have provided a screenshot detailing the necessary information: https://ibb.co/cTqpCzr

Once you have completed the downgrade, please check again.

2/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#377099 Copied
Tagged: theme options issue, wishlist problem xstore, wordpress theme solutions, wordpress woocommerce templates, xstore wishlist troubleshooting, xstore wordpress theme
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