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XStore WordPress WooCommerce Theme Demo not working?

This topic has 28 replies, 4 voices, and was last updated 1 hours, 51 minutes ago ago by Jack Richardson

Saluja Shoes

Participant

February 27, 2025 at 10:19

I purchase XStore WordPress WooCommerce Theme because there was some demo websites templates but when i install this theme and apply demo website then not working this demo theme? Also before purchase i see that there is no need to any other plugin for using these templates? Check website salujashoes.com and fix this error as soon as possible.
Thanks

Please, contact administrator
for this information.

#435602 Copied Theme version: 9.4.8

27 Answers

Rose Tyler

Support staff

February 27, 2025 at 11:12

Hello, Saluja Shoes,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#435607 Copied

Saluja Shoes

Participant

February 27, 2025 at 11:52

As per your request I’m providing the admin role for error or any issue.

Please contact administrator
for this information.

#435615 Copied

Rose Tyler

Support staff

February 27, 2025 at 12:23

Hello, Saluja Shoes,

It appears that the issue was caused by the activation of third-party plugins before the import process.

We have manually imported the content for the affected pages. Kindly review the results and proceed with your work on the website.

Best regards,
8Theme’s Team

#435624 Copied

Saluja Shoes

Participant

February 27, 2025 at 12:43

Some issue is fixed but something is error till now

Please contact administrator
for this information.

#435628 Copied

Rose Tyler

Support staff

February 27, 2025 at 13:15

Hello, Saluja Shoes,

Fixed.

Best regards,
8Theme’s Team

#435637 Copied

Saluja Shoes

Participant

February 28, 2025 at 09:41

Still now Im unable to change header colour, text colour, fount etc.

Please contact administrator
for this information.

#435718 Copied

Rose Tyler

Support staff

February 28, 2025 at 10:23

Hello, Saluja Shoes,

We’ve disabled the header overlap https://prnt.sc/sch9uVTh1fiY Please check the result.

Best Regards,
8Theme’s Team

#435725 Copied

Saluja Shoes

Participant

February 28, 2025 at 11:30

There is still no change

Please contact administrator
for this information.

#435746 Copied

Rose Tyler

Support staff

February 28, 2025 at 12:21

Hello, Saluja Shoes,

Have you cleared cache? https://gyazo.com/cad929177a1de5fdc07b48a1dd82ebd2

Read more about header overlap and sticky here – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
8Theme’s Team

#435752 Copied

Saluja Shoes

Participant

March 1, 2025 at 08:48

very difficulty is happing in editing?

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#435826 Copied

Rose Tyler

Support staff

March 1, 2025 at 09:13

Hello, Saluja Shoes,

We’ve edited the slider for you and removed the video you mentioned. Please clear cache and check the result.

Best regards,
8Theme’s Team

#435831 Copied

Saluja Shoes

Participant

March 3, 2025 at 08:06

Its still showing checkout attached file.

Files is visible for topic creator and
support staff only.

#435978 Copied

Rose Tyler

Support staff

March 3, 2025 at 08:51

Hello, Saluja Shoes,

We kindly ask you to ensure that all possible cache has been cleared, your browser, cache plugin and CDN on your website.
Could you temporarily disable the CDN and check how it works then?

Best regards,
8Theme’s Team

#435990 Copied

Saluja Shoes

Participant

March 3, 2025 at 09:44

check out page shows Rose Tyler name and cart page shows something different

Files is visible for topic creator and
support staff only.

#436000 Copied

Rose Tyler

Support staff

March 3, 2025 at 10:37

Hello, Saluja Shoes,

Fixed. Please clear cache and check the result.

Best regards,
8Theme’s Team

#436010 Copied

Saluja Shoes

Participant

March 16, 2025 at 07:21

I am unable to edit my shop page in page section. Please fix it. Thanks

Please contact administrator
for this information.

#437448 Copied

Rose Tyler

Support staff

March 17, 2025 at 08:11

Hello, Saluja Shoes,

The Shop page in WooCommerce is a dynamically generated page, which means it cannot be edited directly through the page editor. However, you can customize its layout via XStore Builders > Archive products builder > edit template – https://prnt.sc/MoNM4454O3jr

Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
8Theme’s Team

#437496 Copied

Saluja Shoes

Participant

March 24, 2025 at 12:08

please fix it?

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#438434 Copied

Jack Richardson

Support staff

March 24, 2025 at 16:44

Dear @Saluja Shoes,

We hope you are doing well.

Could you please confirm whether you are experiencing the same issue on our demo site? You can check it here: https://xstore.8theme.com/elementor/demos/sneakers/.

We have reviewed the slider on both our demo and your website, and in both cases, it appears to be functioning correctly. For your reference, we have attached a video demonstrating this.

To assist us in further troubleshooting, we kindly ask you to ensure that you are checking the issue with a cleared cache. Additionally, could you please let us know which device and browser you are using for testing?

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Files is visible for topic creator and
support staff only.

#438476 Copied

Saluja Shoes

Participant

March 25, 2025 at 06:05

Yes i fixed it after msg you. But there are so many problems in this theme now, I fixed all but no change find. Check some points in private content area.

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support staff only.

#438512 Copied

Jack Richardson

Support staff

March 25, 2025 at 08:09

Dear @Saluja Shoes,

We hope you are doing well.

1. Could you kindly provide screenshots of the mentioned issues? It is currently unclear to us which button is missing on mobile. Your assistance in this matter would be greatly appreciated.
Because, we checked and there are next buttons shown on mobile too -> https://prnt.sc/8pHuZoglU4HN.

2. Please refer to the following article for more information: https://www.8theme.com/documentation/xstore/xstore-features/variation-swatches-3/.

3. If you are using a custom plugin to display the delivery pin, we recommend reviewing the plugin’s documentation or reaching out to their support team for guidance on integrating its functionality with the Single Product layout built using Elementor.

4. If you are experiencing slow performance, we suggest optimizing your server response time.

To enhance performance, we recommend the following steps:
– Optimize Database Queries – Ensure that queries are well-optimized and properly indexed.
– Enable Caching – Implement caching mechanisms to reduce load times.
– Reduce Server Load – Assess and optimize server resources accordingly.
– Minimize Unnecessary Scripts – Disable any unnecessary scripts or plugins that may impact performance.
– Check for Errors – Review your browser console and server logs for any errors that could be causing delays.

5. If you would like to enable user registration on the “My Account” page, please follow these steps:
– Navigate to WooCommerce → Settings → Accounts
– Enable the registration option for the “My Account” page.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#438520 Copied

Saluja Shoes

Participant

March 25, 2025 at 11:53

Check Attached file.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#438625 Copied

Jack Richardson

Support staff

March 25, 2025 at 16:37

Dear @Saluja Shoes,

We would like to inform you that the mobile menu icon, which was previously white (as shown in the following screenshot: https://prnt.sc/fbEw1W9gnT87), has now been modified to black. Kindly review the update and let us know if any further adjustments are needed.

Additionally, we kindly request that you separate different topics when submitting questions. This will help us provide more efficient and effective support.

Best regards,
Jack Richardson
8Theme Team

#438674 Copied

Saluja Shoes

Participant

March 29, 2025 at 09:47

Check Attached file.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#439121 Copied

Alex Carter

Support staff

March 29, 2025 at 09:54

Hello, Saluja Shoes,

Thank you for reaching out to us.

To resolve the issue, we recommend updating the theme and the core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Warm Regards,
The 8Theme Team

#439123 Copied

Saluja Shoes

Participant

March 31, 2025 at 06:36

Please fix this as shown in attached images, i tried it but noting change. Detailed in private content area.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#439203 Copied

Jack Richardson

Support staff

March 31, 2025 at 08:57

Dear @Saluja Shoes,

We kindly request that each new question be submitted as a separate topic. It appears that multiple questions are currently being combined within a single topic, which makes it difficult for our support team to efficiently track and respond to your latest inquiries. To ensure timely and accurate assistance, please create a new topic for each new question. Additionally, if the original issue for which a topic was created has been resolved, we kindly ask that you mark the topic as solved.

Regarding your most recent question, we suggest adding the “Spotlight Categories” widget in your Shop page editor (https://prnt.sc/8eobQLn9mWb1) and checking the results accordingly.

More details about using the Archive Products builder you can find on our theme’s documentation -> https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

As the initial issue raised in this topic has been resolved, we are marking this topic as solved.

Thank you for your understanding and for helping us manage our support resources effectively.

Best regards,
Jack Richardson
The 8Theme Team

#439243 Copied
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