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XStore’s Age Checker is Not Working Even If I Confirm I am Above 18

This topic has 2 replies, 2 voices, and was last updated 49 minutes ago ago by Rose Tyler

regencycigaremporium

Participant

October 7, 2024 at 13:32

Hi, I tried using the age checker that is inbuilt on your theme, however, even if I am confirming that my age is above 18 years old, the popup is still not disappearing from the screen.

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#417596 Copied Theme version: 9.4.2

1 Answer

Rose Tyler

Support staff

October 7, 2024 at 14:29

Hello,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with the age checker feature on our theme. We understand how important it is for this functionality to work seamlessly.

Provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#417609 Copied
Tagged: age verification problem, best selling woocommerce, over 18 confirmation, woocommerce themes, xstore age checker issue, xstore theme troubleshooting
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