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Xstores conflicting with Elementor update

This topic has 10 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Jamie Gill

Jamie Gill

Participant

August 10, 2022 at 08:21

Elementor released an update 2 days ago , after updating I noticed when editing a section in Elementor the style tab is grey without any content.

I contacted Elementor and they checked and confirmed that Xstores core plugin is conflicting, we disabled and the style tab returned.

Please can you help fix this issue?

Please, contact administrator
for this information.

#331411 Copied Theme version: 4.2.4 WooCommerce version: 6.8.0

9 Answers

Awais Ahmed

Participant

August 10, 2022 at 08:42

Hello, @Jamie Gill,

Can you please provide the screenshot of your issue or if possible then please make a video of your issue and share it with us for a better reference to understand your issue so that I will provide you with a proper solution to solve your issue.

Note: Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appears:

Regards 8Themes Team.

#331415 Copied

Jamie Gill

Participant

August 10, 2022 at 08:48

Thank you very much.

Everything has been provided in private content area.

As you can see the style tab is not working when editing sections in Elementor, Elementor support have said its an issue with Xstores.

Kind Regards

Jamie

Please contact administrator
for this information.

#331417 Copied

Awais Ahmed

Participant

August 10, 2022 at 08:57

Hello, @Jamie Gill,

Your provided Login details are not for the Admin, It’s for the Non-Admin and I requested for the Admin Login details, so please share the Admin Login details with me to check.

Regards 8Themes Team.

#331419 Copied

Jamie Gill

Participant

August 10, 2022 at 09:01

Sorry, updated.

#331420 Copied

Rose Tyler

Support staff

August 10, 2022 at 09:24

Hello,

Please provide FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#331424 Copied

Jamie Gill

Participant

August 10, 2022 at 09:39

Hello,

I have added FTP details.

Kind Regards

Jamie

Please contact administrator
for this information.

#331425 Copied

Rose Tyler

Support staff

August 10, 2022 at 10:56

Hello,

Thanks for the reply.
I’ve passed the problem to one of our developers. I will let you know once get an answer.

Regards

#331433 Copied

Rose Tyler

Support staff

August 10, 2022 at 14:32

Hello @Jamie Gill,

Have you changed wp-admin access? We can’t log in, unfortunately. Please provide correct wp-admin access.
Waiting for your reply.

Regards

#331450 Copied

Jamie Gill

Participant

August 10, 2022 at 15:21

Good Afternoon,

Sorry we were just moving to a new server, strangely enough after moving servers our issue was resolved.

Kind Regards

Jamie

#331466 Copied
Tagged: best selling, conflict, elementor, themes, update, woocommerce, xstores
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