This topic has 4 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler
HI
After I updated XStore.
XStore Widgets no longer appear on Elementor, Even when the tools appear they are not available.
I hope to solve the problem as soon as possible.
thank you team
Hello, 45stor45,
Thank you for contacting us and for using XStore.
We do not have this problem on our test sites.
Have you cleared cache after theme update?
Please provide temporary wp-admin and FTP access, so we can take a closer look.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
hi
How do I grant edit access to my site?
Hello, 45stor45,
Provide access via the Private Content area – https://prnt.sc/A_NJiAleQBrV
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
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