Return to previous page

XSTORE>theme options>variation samples, I have a circle in the left column that goes around in circl

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

kristofair8306

Participant

December 6, 2023 at 17:21

Good morning,
When I go to XSTORE>theme options>variation samples, I have a circle in the left column that goes around in circles indefinitely. I tried deactivating all plugins, clearing the cache,… and I got the same result. Can you help me ? Thank you so much. Kind regards, Christophe

Please, contact administrator
for this information.

#375946 Copied Theme version: 9.2.5 WooCommerce version: 8.3.1

1 Answer

Tony Rodriguez

Support staff

December 7, 2023 at 06:13

Hello, @kristofair8306,

We advise that you temporarily disable all third-party plugins, excluding those that are included with XStore (a list of which can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating these plugins, clear your browser’s cache and re-evaluate the situation. The cause of the issue may be one of the non-included plugins.

Should the problem persist, please maintain the deactivation of all third-party plugins on your website and provide us with authorization to conduct a thorough debugging process. This may involve deactivating plugins and reversing any customizations made on your site, enabling us to provide you with the necessary assistance.

Please ensure that you create a full backup of your website before making any changes.

Also, we kindly request temporary wp-admin access. To provide this access, you can create a new user account with an administrator role via the Dashboard. Please share the following details with us privately using the Private Content area.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Before sharing your site’s wp-admin URL and access details, we recommend taking a complete backup of your site.

We appreciate your cooperation and look forward to resolving your issue promptly.

Warm regards,
The 8Theme Team

#375984 Copied
Tagged: advanced woocommerce customization, circular design feature, ecommerce website design, professional wordpress themes, variation samples wordpress, woocommerce themes, xstore theme options
Viewing 2 results - 1 through 2 (of 2 total)