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Xtheme elementor slider widget gap between slides

This topic has 14 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Aasem

Aasem

Participant

March 23, 2023 at 18:39

Hello again guys.
There is a gap between slides that keep showing until the slider restarts the loop and returns to the first slide!
https://prnt.sc/AKYyAPjTzVw6

Please advise.

#351034 Copied Theme version: 9.0.5 WooCommerce version: 7.5.0

13 Answers

Aasem

Participant

March 23, 2023 at 18:45

Just forgot to mention that this happens if the Ken Burns effect is active

Please contact administrator
for this information.

#351035 Copied

Tony Rodriguez

Support staff

March 24, 2023 at 09:33

Hello Aasem,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please edit the page with Elementor > Edit Slides > and turn off the Overflow Visible option and save the settings. Please refer to the image for further reference. https://postimg.cc/8jTM6yxq

We hope this helps.

Best Regards,
8Theme’s Team

#351096 Copied

Aasem

Participant

March 24, 2023 at 17:45

Thanks Tony.
It was off. I switched it on and that fixed the issue, but, the background overlay loads after the slide is displayed by about 1 second on all browsers on IOS 15.5.
I tested on android and the issue doesn’t occur!
Please advise

#351145 Copied

Rose Tyler

Support staff

March 25, 2023 at 09:59

Hello Aasem,

Please provide temporary wp-admin access, so we can take a closer look at your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351199 Copied

Aasem

Participant

March 25, 2023 at 19:49

Also, the mobile submenu opens only by clicking the down arrow, not by clicking the parent item itself!

Please contact administrator
for this information.

#351234 Copied

Rose Tyler

Support staff

March 26, 2023 at 08:13

Hello, Aasem,

Thank you for your response.

1/ We’ve checked the Slider and we do not see the gap right now. What option and where you we enable to be able to see the problem?

2/ Please go to Header builder > Mobile menu > Dropdown Opening Action

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351260 Copied

Aasem

Participant

March 26, 2023 at 17:29

Thanks Rose.

1/ Yes. It was fixed by switching on the overflow.
The problem that still exists is the background overlay on mobile devices, particularly IOS. The main background loads first then the overlay loads after it by about a second. This happens with each slide on any browser on iPhone!

2/ That fixed it. Thanks a lot.

#351326 Copied

Aasem

Participant

March 26, 2023 at 18:16

Another issue: The first menu item has an underline (is in active mode) while it is not really active, hovered, or has a link of the same page!
Please advise
Fixed it by disabling the one page menu option.

#351327 Copied

Aasem

Participant

March 26, 2023 at 18:19

The one-page menu was enabled. Disabling it fixed this issue. Sorry for this.

#351328 Copied

Rose Tyler

Support staff

March 27, 2023 at 09:12

Dear Aasem,

Sorry for the delay in answering.

“The problem that still exists is the background overlay on mobile devices, particularly IOS. The main background loads first then the overlay loads after it by about a second. This happens with each slide on any browser on iPhone!” – please record a video of the problem from your mobile device, upload it on filesharing, for example – https://wetransfer.com/, and provide us with the URL in the Private Content area.

Kind Regards,
8theme team

#351379 Copied

Aasem

Participant

March 27, 2023 at 18:00

The page link and the video link are in the private area.

Please contact administrator
for this information.

#351441 Copied
Rose Tyler

Support staff

March 28, 2023 at 14:51
Hello, Aasem,

Thank you for the response.

It could be caused by this option -> https://prnt.sc/s9ABxKGWl9zq . Please, try to set it to normal and check then. According to the next web-site (where it is possible to check different CSS properties) -> https://caniuse.com/?search=mix-blend-mode it seems that such CSS property could not work normally in IOS mobile -> https://prnt.sc/UTp7OGEhzh9O

Also, we have added the next custom CSS to your child-theme/style.css
```
.etheme-elementor-slides .swiper-slide .etheme-background-overlay {
    transform: translate3d(0,0,0);
}
```
so, could you please, check now, we tested it and didn’t find any issues.

Kind Regards,
8theme team
#351533 Copied
Aasem

Participant

March 29, 2023 at 17:50

Thanks a lot Rose. Appreciate your very informative support.
The issue is now fixed.
Thank you so much.

#351672 Copied
Tagged: elementor, slider, templates, widget, woocommerce, wordpress
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Xtheme elementor slider widget gap between slides

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