Return to previous page

Xtheme related – Woocommerce Fatal Error

This topic has 5 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

nixatsnow

Participant

February 3, 2022 at 11:16
Please advise what has caused the below error:
```
2022-02-03T09:08:48+00:00 CRITICAL Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, string given in /home/northbayinventor/northbaygarage.sale/wp-content/plugins/et-core-plugin/app/models/customizer/builder/template-parts/header.php:72
Stack trace:
#0 /home/northbayinventor/northbaygarage.sale/wp-content/plugins/et-core-plugin/app/models/customizer/builder/class-customize-builder.php(255): require_once()
#1 /home/northbayinventor/northbaygarage.sale/wp-includes/class-wp-hook.php(307): Etheme_Customize_header_Builder->template('')
#2 /home/northbayinventor/northbaygarage.sale/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#3 /home/northbayinventor/northbaygarage.sale/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#4 /home/northbayinventor/northbaygarage.sale/wp-admin/admin-ajax.php(187): do_action('wp_ajax_et_ajax...')
#5 {main}
  thrown in /home/northbayinventor/northbaygarage.sale/wp-content/plugins/et-core-plugin/app/models/customizer/builder/template-parts/header.php on line 72
```
——————–

we just spent past 20 minutes on saving all past error logs which were ALL caused by this theme and have over 64,000+ images (count without the additional generated dimensions) AND 10,000+ products SO PLEASE DO NOT JUST LOG IN TO THE ADMIN PANEL AND/OR VIA FTP AND CHANGING OR PUSHING THINGS THROUGH AS WE ARE ACTIVELY BULK UPDATING ITEMS!
#316022 Copied Theme version: 8.1 WooCommerce version: 6.1.1
4 Answers

Olga Barlow

Support staff

February 3, 2022 at 12:19

Hello,

Tell us your actions when you get the mentioned fatal error? We need to reproduce that to fix the problem.

Regards

#316037 Copied

nixatsnow

Participant

February 3, 2022 at 12:24

Not sure how we can replicate an error that was logged by an entire system that has hundreds of moving parts.. https://prnt.sc/26nu3oe

that’s why it’s an error log.. that points to the directory and the file and the line where the problem keeps occuring…. you guys are the makers of the above said theme where the error happened (

#316039 Copied

nixatsnow

Participant

February 3, 2022 at 12:27

https://prnt.sc/26nu6za

#316040 Copied

Olga Barlow

Support staff

February 3, 2022 at 13:01

Hello,

Stack trace I just could assume that some error occurred while you tried to edit the header using header builder and ajax request was failed. But we need to understand your actions. I tried to edit the header and did not face any errors and log is clear. So, tell me your actions before the error happens in case you face that again, please.

Regards

#316054 Copied
Tagged: fatal error, seo friendly, woocommerce, woocommerce templates, wordpress, xtheme
Viewing 5 results - 1 through 5 (of 5 total)