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Xtore checkout page not working when place order

This topic has 5 replies, 2 voices, and was last updated 9 months ago ago by nitin kumar

nitin kumar

Participant

May 28, 2024 at 07:30

hi team,

I am writing to hope that someone will help me to solve this issue as soon as possible, recently i raise a ticket as well but it has been passed 15 to 20 hour but no reply still got, even i don’t know some one is working on it or not.

It is requested kindly look into the matter seriously because i stop to do my work just because of this issue.

#396886 Copied Theme version: 9.3.10

4 Answers

Jack Richardson

Support staff

May 28, 2024 at 11:14

Dear @shopsangam,

Thank you for reaching out to us. We apologize for the delay in responding to your inquiry and recognize the urgency of your concerns. Please rest assured that we are actively investigating the issue you reported. Our team is committed to resolving it as swiftly as possible, and we will continue to keep you informed of our progress.

Upon reviewing your website’s Checkout page, we did not identify any immediate issues at the following link: https://prnt.sc/x56sNiH3coOa. Could you please provide us with additional details regarding the problem you are experiencing? We find that screenshots or videos are particularly helpful in understanding the issue more clearly.

Additionally, we noticed that you have an existing discussion thread related to this request (https://www.8theme.com/topic/theme-not-working-in-mobile-and-its-very-very-slow/#post-396929). To streamline our support process and avoid redundancy, we kindly ask that you continue the conversation in that thread. This approach helps us manage our support resources more efficiently and ensures that we can address diverse client inquiries effectively.

We appreciate your patience and understanding in this matter. Should you have any more information or further questions, please feel free to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#396936 Copied

nitin kumar

Participant

May 28, 2024 at 12:09

you will find the issue when place the order . so it is requested kindly place a order to check what exactly happening there.

#396945 Copied

Jack Richardson

Support staff

May 28, 2024 at 14:36

Dear @shopsangam,

We hope this message finds you well. We would like to inform you that we have already provided a response to your inquiry in a previous discussion thread. You can view our response and continue the conversation at the following link: https://www.8theme.com/topic/theme-not-working-in-mobile-and-its-very-very-slow/#post-396977.

We kindly ask you to direct any further questions or comments to that thread to maintain a streamlined communication process.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

#396979 Copied

nitin kumar

Participant

May 28, 2024 at 18:49

Necessary has been share there ,kindly check and do the needful

#397014 Copied
Tagged: best selling themes, fix xtore checkout error, place order problem, woocommerce themes, woocommerce xtore solutions, xtore checkout issues, xtore theme troubleshooting
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The issue related to '‘xtore checkout page not working when place order’' has been successfully resolved, and the topic is now closed for further responses

Xtore checkout page not working when place order

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