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[Yellow Pencil] Problemas ao aplicar alteração em todo o site.

This topic has 2 replies, 2 voices, and was last updated 11 months, 4 weeks ago ago by Tony Rodriguez

Ayrton

Participant

December 27, 2023 at 17:07

Olá amigos!

Estou usando o YELLOW PENCIL e estou enfrentando problemas ao aplicar alteração em todo o site. Ex: Personalizei o menu – categoria Shop (versão mobile) na pagina home, contudo, a personalização só aparece na pagina home, nas demais páginas do site a personalização não atualiza.

Lembrando que cliquei na opção “apply style to the entire website”. Mas navegando pelo site e clicando no “Menu” vejo que as atualizações não foram aplicadas.

Presico de ajuda urgente!

Please, contact administrator
for this information.

#377825 Copied Theme version: 9.1.14

1 Answer

Tony Rodriguez

Support staff

December 28, 2023 at 13:55

Hello, @Ayrton,

Thank you so much for purchasing our theme and contacting our support center.

1) Plugin and Custom Code Verification:

Please verify whether the issue is associated with any third-party plugins or custom code that may be present on your website. Sometimes conflicts between plugins or custom code can hinder the proper functioning of customization options.

2) Test with Storefront Theme:

To isolate the issue and confirm whether it is specific to YELLOW PENCIL, we recommend switching to the default Storefront theme (Appearance > Themes) temporarily. Check if the problem persists with the default theme. If the issue persists, it could indicate a plugin-related concern.

We kindly recommend that you take a complete backup of your site before proceeding.

3) Contact YELLOW PENCIL Support:

If the issue persists after the above steps, we recommend reaching out to the YELLOW PENCIL support team directly. They are better equipped to provide specialized assistance for their plugin. You can contact them through their support page: –https://yellowpencil.waspthemes.com/contact/

These steps should assist you in achieving the desired outcome. If you encounter any issues or have further questions, feel free to reach out to us for additional support.

Best Regards,
The 8Theme Team

#377924 Copied
Tagged: alteração, problemas, site, templates, woocommerce, wordpress, yellow pencil
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