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Yes I did everything but ??? ….. ..

This topic has 49 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

tiger

Participant

January 17, 2022 at 15:36

Why was I banned from this plugin? WP Rocket
I stopped it and it was causing problems and when I re-enable it it doesn’t work

#314556 Copied

Olga Barlow

Support staff

January 17, 2022 at 18:32

Hello,

1) Could your hosting provider tell more details about requests that call the admin-ajax.php and causes the issue? Because we’ll be able to help only if these requests are related to our theme. If it’s a default request or comes from the third-party plugin then we can do nothing. So, please, any detailed information or screenshots of the stack trace for better understanding.
2) Read this topic https://www.8theme.com/topic/wp-rocket-no-ha-podido-validar-automaticamente-tu-licencia/

Regards

#314591 Copied

tiger

Participant

January 17, 2022 at 18:36

1- Can you look at the site now it’s very, very slow

2 – I sent you the wrong picture earlier, I think
https://prnt.sc/26eca18

#314592 Copied

Olga Barlow

Support staff

January 18, 2022 at 15:48

Hello,

We don’t see any ajax error on your site https://prnt.sc/26f734g
Our support does not include site optimization service https://themeforest.net/page/item_support_policy
If you are not satisfied with theme speed we can only offer you a refund.

If you are looking for optimization experts you can submit a request here.

Regards

#314641 Copied

tiger

Participant

January 18, 2022 at 15:59

https://prnt.sc/26f75mx
Please see that this Footer does not appear as usual
On most pages the error is..
It should be like this :
https://prnt.sc/26f773s

#314642 Copied

tiger

Participant

January 19, 2022 at 11:39

https://prnt.sc/26f75mx
Wait for a reply or a way to fix it

#314709 Copied

Olga Barlow

Support staff

January 19, 2022 at 15:30

Hello,

Take apologies for the delay in answering.

I have disabled these 2 options https://prnt.sc/26fqj3l and block displays ok. Check it now.

Regards

#314745 Copied

tiger

Participant

January 19, 2022 at 21:36

https://prnt.sc/26fvjnz
https://prnt.sc/26fvjvh
Hello, you say you have nothing to do with optimization the speed of the site. This template just downloaded. I did not do anything yet. Look at the speed

Static Blocks
https://prnt.sc/26fvygu
It’s all ruined
https://prnt.sc/26fvz6e
Why all these mistakes?
Why is there no permission?

Please contact administrator
for this information.

#314792 Copied

tiger

Participant

January 20, 2022 at 09:21

What

#314802 Copied

tiger

Participant

January 20, 2022 at 09:25

a

#314803 Copied

Olga Barlow

Support staff

January 21, 2022 at 13:00

Hello,

1) If you are not satisfied with theme speed you can submit refund request here https://themeforest.net/refund_requests/new

2) User that you provided does not have access to the backend, so I can’t check the Static blocks editing process. Give that user admin permission to allow us to check the mentioned problem.

Regards

#314872 Copied

tiger

Participant

January 21, 2022 at 13:03

Are you satisfied with the speed of 20 for the site? Answer me, if it was special for you, would you be satisfied?
Whenever I send you an answer in the refund, is this a solution in your opinion? Is this good customer treatment?
Instead, improve customer satisfaction or send me solutions
Or send me how to fix your mistakes, not a mistake, I swear to you, I put a new template and I never made anything, and that’s how the speed was

#314873 Copied

Olga Barlow

Support staff

January 21, 2022 at 13:08

Hello,

Nope, we do understand your position. But site speed depends not just on theme but on the server optimization, on the additional plugins you use, on the images and content you use, on the WP optimization itself. There are a lot of articles that describe ways to optimize WordPress sites.
Anyway, we can give you only general tips to improve the site speed from our side https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
We don’t have a deal with the personal site optimization https://themeforest.net/page/item_support_policy And we can do nothing with that.
So, if you are not satisfied with the theme speed we are ready to give you a refund and you’ll be able to choose another theme that has a better speed score in your opinion.

Regards

#314875 Copied

tiger

Participant

January 21, 2022 at 13:19

Why don’t you understand? I have to tell you I haven’t done anything yet. I just installed a new template and I didn’t install or make anything yet.
Everything is made by you, your photos, and your settings

#314879 Copied

Olga Barlow

Support staff

January 21, 2022 at 13:43

Hello,

We do understand you. But you don’t want to hear and accept our answer:

We can give you only general tips to improve the site speed from our side https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
We don’t have a deal with the personal site optimization https://themeforest.net/page/item_support_policy And we can do nothing with that.
So, if you are not satisfied with the theme speed we are ready to give you a refund and you’ll be able to choose another theme that has a better speed score in your opinion.

Regards

#314886 Copied

tiger

Participant

January 29, 2022 at 23:56

Hello, I have a problem with displaying pictures of the product
https://prnt.sc/26lmhyj
See here photos can not be shown for product reviews
Pictures appear when you click on Buy now, the product is placed in payment, and then the picture bar appears
like this
https://prnt.sc/26lmk6l
Images appear when you click on Buy now, then product gallery images appear

#315562 Copied

Rose Tyler

Support staff

January 30, 2022 at 10:17

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it looks then.

Regards

#315584 Copied

tiger

Participant

February 1, 2022 at 14:46

It didn’t work, what’s the problem please?

#315786 Copied

Olga Barlow

Support staff

February 1, 2022 at 19:54

Hello,

I have created separate topic for the latest question issue https://www.8theme.com/topic/problem-with-displaying-pictures-of-the-product/#new-post to avoid misunderstanding because the current topic already has 48 posts. Please, create separate topics for the different questions next time.
I’ll close this topic.

Regards

#315832 Copied
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