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YITH Product ADD-ONS - by rakelcoelho - on WordPress WooCommerce support

This topic has 16 replies, 2 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

rakelcoelho

Participant

April 11, 2017 at 11:37

Hello,

After the update of woocommerce and xstore the plugin Yith Product add-ons started to show duplicated on the product page.

I’ve already deactivated all 3rd party plugin and it still happened. I also tried with storefront and it worked just fine..

thank you

#159535 Copied Theme version: 3.11.1 WooCommerce version: 3.0.1

15 Answers

Olga Barlow

Support staff

April 11, 2017 at 16:28

Hello,

Provide me admin panel and FTP access, please.

Regards

#159630 Copied

rakelcoelho

Participant

April 11, 2017 at 16:52

follow as asked

Thank you so much

Please, contact administrator
for this information.

#159643 Copied

rakelcoelho

Participant

April 12, 2017 at 14:16

Hello,

Any news??? I have the store developer waiting…

Thank you!

#159789 Copied

Olga Barlow

Support staff

April 12, 2017 at 16:02

Hello,

Sorry for the delay
1) You did not provide FTP. We need it to check the files.
2) Please, check the credentials that you provided. We can’t login to your admin panel.
Waiting for the correct access to start.

Regards

#159812 Copied

rakelcoelho

Participant

April 12, 2017 at 18:31

I’m really sorry. It follows in private.

Thank you!

Please, contact administrator
for this information.

#159858 Copied Theme version: 3.11.1 WooCommerce version: 3.0.1

Olga Barlow

Support staff

April 13, 2017 at 12:16

Hello,

We can’t login to your WP. It just refreshes the login page and that’s all. Even if we don’t fill any fields and press login button we don’t get any message. Please, fix this problem because we need to login to help you.

Regards

#159972 Copied

rakelcoelho

Participant

April 13, 2017 at 13:14

Don’t understand. I’ve just now entered in the WP admin with that user and password! Just now, 4 times!! Without any problem..

Be aware the site is in the /_new/ folder!!!

that pass and users are correct!!
you can see in this video I just recorded (in private)

Thank you

Please, contact administrator
for this information.

#159984 Copied

rakelcoelho

Participant

April 13, 2017 at 16:18

I’m sorry, Are you working on my site? Because it just made “Kabum”!!

It is merging the list of products with product details… It’s really messed up!

It is giving-me this error:

Notice: product_type foi chamado incorretamente. product_type (Esta mensagem foi adicionada na versão 3.0.) in /home/wg23ra2n/brindes-conceptina.com/_new/wp-includes/functions.php on line 4137

thank you

#160042 Copied

Olga Barlow

Support staff

April 13, 2017 at 17:53

Hello,

We tried to enable WP debug to understand why we could have problem with login but it does not show any error. Still with no luck. We use the credentials that you provided and it just refreshes the page. I have even tried to register an account using my private email and can’t log in using that. I don’t know, maybe you have some limits for the users from other countries? Even if I don’t fill the pass and press enter I don’t see default error message that should appear.

Regards

#160056 Copied

rakelcoelho

Participant

April 13, 2017 at 18:55

Well.. this is the strangest thing I’ve seen in Wp..

I don’t have such limitations. Not that I know of… Although I’ve enabled users registration in the site. Please try registering and tell me to change your user type to admin, or use the one I’ve just created (send you in private).. Please try this or tell me what to do because I really don’t know what’s happening!

Look forward for the solution of this, because it’s really messing up with our timings.

Thank you

Please, contact administrator
for this information.

#160077 Copied

rakelcoelho

Participant

April 17, 2017 at 16:30

Do you have any news??

I’ve been waiting already for almost a week… Never had this kind of login problems with another theme’s supports.

Did you were able to login already??

#160296 Copied

rakelcoelho

Participant

April 19, 2017 at 14:54

Hello… Still waiting!!! Time is money!!!

I’ve been waiting and it’s already been more than a week.. I’ve already wrote to your costumer service and… your 24h are not 24h..

For when a solution?

#160560 Copied

Olga Barlow

Support staff

April 19, 2017 at 16:05

Hello,

Take my apologies for the delay in answering. Check now.

Regards

#160583 Copied

rakelcoelho

Participant

April 19, 2017 at 16:14

Perfect… Thank you so much!!

#160589 Copied

Olga Barlow

Support staff

April 19, 2017 at 16:20

You are welcome!
Sorry for this inconvenience and thanks for the waiting.

Regards

#160591 Copied
Tagged: add ons, enhancements, extensions, plugins, product, shopping, themes, woocommerce, wordpress, yith
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