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"You can't add this product to shopping cart"

This topic has 4 replies, 2 voices, and was last updated 5 years ago ago by Olga Barlow

Immograf

Participant

November 26, 2019 at 09:48

Hello,

We are having issues with a plugin, contacted to their support and they said the issue we are having in our site is because the theme we are using (Royal).
We have a shop with a gift card variable product, the plugin is WooCommerce Ultimate Gift Card.
On development stage all was working fine but once we upgraded the theme some errors are causing troubles on purchase Gift card item.

Everything seems right, but when i add to cart this product it says “You can’t add this product to shopping cart” (see screenshot) https://imgur.com/dYDtcG2

On development we had:
Royal Theme 5.0.1 and Royal Core 1.0.0 (all was working fine)

On published site:
Royal Theme 6.1 | Royal Core 1.1.3. |. WooCommerce 3.8.0

Please can you check this?
Thank you,

Please, contact administrator
for this information.

#225685 Copied Theme version: 6.1 WooCommerce version: 3.8.0

3 Answers

Olga Barlow

Support staff

November 26, 2019 at 13:56

Hello,

Go to Theme Options > Single product > disable the Ajax add to cart option and check if you still have a problem with adding to cart after that. Probably plugin uses POST method and does not work with Ajax in this case.

Regards

#225708 Copied

Immograf

Participant

December 2, 2019 at 09:45

Hi Olga,

This issue has been solved! Thank you so much for your help.

Best regards

#226061 Copied

Olga Barlow

Support staff

December 2, 2019 at 11:25

Hello,

You are welcome.

Regards

#226070 Copied
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