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You guys updated and now nothing works. - by Andrew McClary

This topic has 7 replies, 3 voices, and was last updated 5 years, 1 months ago ago by John Holden

Andrew McClary

Participant

October 28, 2019 at 17:13

Everything was working perfectly until your latest update. The page now won’t load and I am getting this message from Bluehost.

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with your theme, XStore.

First, visit your website (https://www.plasticarmsdealer.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.plasticarmsdealer.com/wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

#223959 Copied Theme version: xstore WooCommerce version: Version 3.7.1

6 Answers

Olga Barlow

Support staff

October 28, 2019 at 17:37

Hello,

Could you, please, provide us with Dashboard and FTP access to your site to check the problem in more detail and help you?

Regards

#223961 Copied

Andrew McClary

Participant

October 28, 2019 at 18:57

See private

Please contact administrator
for this information.

#223976 Copied

Olga Barlow

Support staff

October 28, 2019 at 19:12

What about FTP?

Regards

#223978 Copied

Olga Barlow

Support staff

October 28, 2019 at 19:15

Hello,

You have updated XStore core plugin but left out of date theme version. Never update XStore core plugin wihtout theme update!

Regards

#223979 Copied

Andrew McClary

Participant

October 28, 2019 at 22:40

Ok. Thanks.

#223984 Copied

John Holden

Support staff

October 29, 2019 at 03:30

Hi,

Keep us in mind for future questions and concerns, we’re always here to help!

Regards,
Hung PD

#223987 Copied
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