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“You must be logged in to checkout.” problem

This topic has 2 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

Kelgor

Participant

September 6, 2022 at 20:15

Hello,

I want customers to have to register or log in on my website before placing an order.

For this I have marked the following options in woocomerce:

https://gyazo.com/8ba1df2fb4a4942571296da418adb6e8

The problem is that when someone tries to checkout as a “guest” from the cart, they are moved to /CHECKOUT/ and the following message is displayed: “You must be logged in to checkout.”

https://gyazo.com/940526fd58f7c2ce8a12c72912923b60

I do not like this. Instead I want the client to be moved to a registration/login page or have the option to show a popup.

Question 2.

Is it possible to modify the fields that are requested to register? I am interested in more information about the client.

https://gyazo.com/fbdefc088539b8d234588a957915de0f

Thanks!

#333410 Copied Theme version: 1.0 WooCommerce version: 6.8.2

1 Answer

Rose Tyler

Support staff

September 7, 2022 at 13:26

Hello,

Thanks for using XStore and for contacting our support team.

1/ It works in the same way even with the default WC theme – Storefront, this functionality is independent of our theme and comes from the WooCommerce plugin, so if you want to change this, contact the support of WC.

2/ Registration functionality comes from WooCommerce plugin – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
We do not have additional settings for this (just FaceBook / Google login can be activated – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ ), so we would recommend you to contact the support of WooCommerce.

Regards

#333490 Copied
Tagged: best selling, checkout, logged in, security, themes, woocommerce
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