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“Your cart is empty” - by kidzyc - on WordPress WooCommerce support

This topic has 21 replies, 2 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

kidzyc

Participant

June 1, 2015 at 01:55

After adding a product to the cart it (version1) it shows up in the small cart icon in the menu but after clicking on “view cart” or “check out”, going to the cart site itself, it shows “your cart is empty”.

Please, contact administrator
for this information.

#67191 Copied Theme version: 1.1 WooCommerce version: 2.3.9

20 Answers

kidzyc

Participant

June 1, 2015 at 02:34

Hi, also my wishlist is not work now. I don’t know why. These two functions including “check out” and “wishlist” worked before, but now they both not work.

#67192 Copied

kidzyc

Participant

June 1, 2015 at 04:36

Please see wp-admin panel credentials in Private Content.

Please, contact administrator
for this information.

#67195 Copied Theme version: 1.1 WooCommerce version: 2.3.9

Eva Kemp

Support staff

June 1, 2015 at 12:21

Hello,

Did you make any changes in the original theme files?
Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#67276 Copied

kidzyc

Participant

June 1, 2015 at 14:38

Hi, Eva, I do not make any changes in original theme files.

Please, contact administrator
for this information.

#67323 Copied Theme version: 1.1 WooCommerce version: 2.3.9

Eva Kemp

Support staff

June 1, 2015 at 15:41

Hello,

Please log in to your hosting control panel and edit database for the site as described in WordPress article:
https://codex.wordpress.org/Changing_The_Site_URL > paragraph “Changing the URL directly in the database”
You need change all urls in the database to a new url.

Thank you.
Regards,
Eva Kemp.

#67340 Copied

kidzyc

Participant

June 2, 2015 at 01:10

Thanks for your reply.

Please, contact administrator
for this information.

#67409 Copied

kidzyc

Participant

June 2, 2015 at 05:12

Hi Eva, I have tried your method, but it doesn’t work.

Please, contact administrator
for this information.

#67422 Copied

Eva Kemp

Support staff

June 2, 2015 at 08:43

Hello,

When I enter http://www.misssale.com/au2015/ site and open Cart page the link is changed and redirects to http://www.misssale.com.au site.
Please specify what domain is correct and should be used for your site.
Are files located in the folder “au2015” of the domain misssale.com?
Do you want just to change domain name and keep the files in the folder “au2015” of the domain misssale.com?
If you change domain name it must be changed in database too.

Thank you.
Regards,
Eva Kemp.

#67445 Copied

kidzyc

Participant

June 2, 2015 at 17:03

Yes. I want to change domain name to misssale.com.au, but keep all files in the folder “au2015” of the domain misssale.com. I have tried changed home value as misssale.com.au in option table in database and kept site url value as misssale.com/au2015/. Then all url in the website is changed to misssale.com.au, but all funtions like “add to cart” do not work. Is there any thing I haven’t done? Please tell me.

Thanks.

#67656 Copied

Eva Kemp

Support staff

June 2, 2015 at 18:58

Hello,

Please give us correct FTP and wp-admin panel credentials.
We’ll try to help you.

Thank you.
Regards,
Eva Kemp.

#67669 Copied

kidzyc

Participant

June 3, 2015 at 01:57

Hi Eva,

Please see below.
Thanks for your help.

Please, contact administrator
for this information.

#67714 Copied

Eva Kemp

Support staff

June 3, 2015 at 08:29

Hello,

To make your site working as you want I had to disable Ajax “Add to Cart” in 8Theme Options > E-Commerce > Single Product Page > AJAX “Add To Cart” > Off.
Please check Cart page now.

Thank you.
Regards,
Eva Kemp.

#67736 Copied

kidzyc

Participant

June 3, 2015 at 11:07

Hi Eva,
Thanks.
I have checked it, Cart page works now. However, if we turn AJAX off, wishlist function and quick view funtion do not work.
What do I need to do?

#67774 Copied

Eva Kemp

Support staff

June 3, 2015 at 13:56

Hello,

Ajax isn’t working even with enabled “Ajax “Add to Cart”” option.
You can check it yourself. The problem is caused by this error:
http://storage4.static.itmages.com/i/15/0603/h_1433335899_8317479_5580bb2823.png

It means ajax can’t be active because you use different domain name.
In this case you have to change domain name to http://www.misssale.com.au instead of http://www.misssale.com/au2015 and move your site files to the directory of http://www.misssale.com.au.
This article should help you:
https://codex.wordpress.org/Changing_The_Site_URL

Sorry for inconveniences.

Regards,
Eva Kemp.

#67820 Copied

kidzyc

Participant

June 3, 2015 at 15:25

Hi Eva,

Thanks for your help. Is there any other way to fix it? For instance, modifing admin-ajax.php file under wp-admin folder.

Thanks

#67853 Copied

Eva Kemp

Support staff

June 3, 2015 at 20:12

Hello,

Unfortunately we can’t give you any solution concerning this issue, you have to change domain name or try to visit WordPress forums to find any advice.

Regards,
Eva Kemp.

#67939 Copied

kidzyc

Participant

June 4, 2015 at 00:20

Hi Eva,

Thank you very much.
When I fix this issue, I will let you guys know asap.

Thanks.

#67972 Copied

Eva Kemp

Support staff

June 4, 2015 at 08:07

Hello,

Ok, we’re looking forward to your reply.

Thank you.
Regards,
Eva Kemp.

#67996 Copied

kidzyc

Participant

June 5, 2015 at 00:32

Hi,

Recently, I use 301 redirection method to let the website working. However, it is not a good way to solve this problem, because when customers visit http://www.misssale.com.au, the address will transfer to http://www.misssale.com, and then http://www.misssale.com will be shown on browser address bar instead of http://www.misssale.com.au.
Still confusing with this problem on admin-ajax.php

#68158 Copied

Eva Kemp

Support staff

June 5, 2015 at 08:20

Hello,

Sorry, but we can recommend you only to change domain name to the one you wish and move site files to a new domain directory.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#68190 Copied
Tagged: empty cart, online shopping, shopping cart, themes, woocommerce, wordpress
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