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Your core bugs please check and advice how to make sure this doesnt show

This topic has 39 replies, 3 voices, and was last updated 3 months ago ago by Rose Tyler

Aulakh, Sam

Participant

June 22, 2024 at 22:23

https://youtu.be/MI4-Tbg3DjQ

please check client is complaining and is worried for security of there users

#401041 Copied Theme version: 9.3.13

38 Answers

Rose Tyler

Support staff

June 23, 2024 at 07:20

Hello Aulakh, Sam,

Thank you for reaching out to us.

Regarding your inquiry about security vulnerabilities in the XSTORE CORE plugin, we have addressed and resolved these issues in the Version 9.3.9 / Core plugin 5.3.9 (Security Update) https://xstore.8theme.com/update-history/. For more details, please read our response here: [Security Update on XSTORE CORE]https://www.8theme.com/topic/urgent-vulnerability-in-xstore-is-it-solved/#post-396635.

Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#401051 Copied

Aulakh, Sam

Participant

June 25, 2024 at 05:02

Another bug i found on my stagging site please check and adress this asap and let me know where and how you fixed it.

offcanvas shows both product categories but does’t show in filters ?

Please check and advice asap video attached in private area for your reference thanks

Please contact administrator
for this information.

#401361 Copied

Jack Richardson

Support staff

June 25, 2024 at 09:23

Dear @Sam Aulakh,

I hope this message finds you well. I am writing to inform you about the customization options available for the widgets displayed in your off-canvas sidebar. You have the flexibility to configure these widgets by adding or removing elements as per your requirements.

Additionally, for a more organized communication and efficient resolution of queries, we kindly request that you post separate topics for each distinct question.

Thank you for your attention to these details.

Best regards,
Jack Richardson
The 8Theme Team

#401462 Copied

Aulakh, Sam

Participant

August 6, 2024 at 05:34

TONS OF BUGS HOME PAGE NOT WORKING

SHOP PAGE NOT WORKING JQUERY BUGS ALL AROUND FIX SITE IS BADLY NOT WORKING \

worse is even clicking of menu is not working

HRNGIFT.COM

Please contact administrator
for this information.

#408901 Copied

Jack Richardson

Support staff

August 6, 2024 at 07:51

Dear @Aulakh, Sam,

We hope this message finds you well. We have reviewed your website and confirmed that all components, including the shop page https://prnt.sc/rg4hUfD2sYHz, are functioning correctly.

To assist you further, could you please provide us with more detailed information about the issue you are experiencing? It would be helpful if you could include screenshots, videos, or URLs that illustrate the problem.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#408921 Copied

Aulakh, Sam

Participant

August 6, 2024 at 14:20

The code i pasted was having issues too.

https://share.cleanshot.com/J5nJQGb1 => Desktop’s & Laptops View needs fine tunning in spacing alignments etc
and right side i already added padding to show divder of icons but its not working aka not showing in real time.Menu Icons and Hamburger not clicking on real devices in virtual it works weird

https://share.cleanshot.com/31VqTBLM => Tablet’s Landscape View needs fine tunning in spacing alignments etc
and right side i already added padding to show divder but its not working. It’s extended too much not exactly center etc refine it for me as i was able to achieve all. Menu Icons and Hamburger not clicking on real devices in virtual it works weird

https://share.cleanshot.com/gWFrrX20 => Tablet’s Potrait View needs fine tunning in spacing alignments etc
and right side i already added padding to show divder but its not working. It’s extended too much not exactly center etc refine it for me as i was able to achieve all. Menu Icons and Hamburger not clicking on real devices in virtual it works weird

https://share.cleanshot.com/ZMx3xCtK => Mobile’s Potrait View needs fine tunning in spacing alignments etc
and right side i already added padding to show divder but its not working. Menu Icons and Hamburger not clicking on real devices in virtual it works weird

https://share.cleanshot.com/BlqpZkY4 => Mobile’s Potrait View needs fine tunning in spacing alignments etc
and right side i already added padding to show divder but its not working. Menu Icons and Hamburger not clicking on real devices in virtual it works weird

#409066 Copied

Aulakh, Sam

Participant

August 6, 2024 at 14:21

read

Please contact administrator
for this information.

#409068 Copied

Jack Richardson

Support staff

August 6, 2024 at 14:59

Dear @Aulakh, Sam,

We hope this message finds you well. We have noticed that the queries you have been posting in this topic vary significantly and do not directly relate to the initial topic request you created it for. To assist you effectively, we kindly request that you provide detailed descriptions of any bugs or issues specifically related to our theme. This will enable us to replicate the problems and address them comprehensively.

Please note that our support forum does not cover customizations such as adjustments to padding or header container dimensions, as you have inquired. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy. For customization services, we invite you to submit your request through our dedicated customization panel at: https://www.8theme.com/account/#etheme_customization_panel.

Additionally, we noticed that you have implemented your header using an Elementor grid system. While this is a valid approach, we recommend considering the use of container flexboxes for better user experience and alignment with best practices, as demonstrated in our Headers presets. You can find more detailed guidance on this in our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

Thank you for your attention to these matters. We look forward to your cooperation and are here to assist you with any further questions you might have.

Best Regards,
Jack Richardson
The 8Theme Team

#409084 Copied

Aulakh, Sam

Participant

August 6, 2024 at 15:02

just manage this last time and will follow up with new posts

#409087 Copied

Jack Richardson

Support staff

August 6, 2024 at 15:38

Hello @Aulakh, Sam,

We follow the Envato privacy policy: https://themeforest.net/page/item_support_policy where we are unable to provide such customization in our support forum.
Thanks for understanding and respecting our support rules !

Kind regards, Jack Richardson

#409096 Copied

Aulakh, Sam

Participant

August 6, 2024 at 15:40

andrew was helping me with finetuning not askign to customise it .

#409098 Copied

Aulakh, Sam

Participant

August 6, 2024 at 15:42

I just need fine tuning it no customisation required

#409100 Copied

Aulakh, Sam

Participant

August 6, 2024 at 20:58

search modules are not responsive and that’s within scope i search on tablet mug it populate 16 products and on mobile 5 which not scrolable or swipable.

in particular run test on physical devices on all modes aka lanscapeand potrati and search module aka widget in this case is not working as it should please see to it thanks

#409136 Copied
Jack Richardson

Support staff

August 7, 2024 at 08:56
Dear @Aulakh, Sam,

I hope this message finds you well. We are writing to request your assistance with an issue you have encountered on your website. During our tests, we noticed that the number of products displayed remains unchanged when using the search function, that’s why we would appreciate if you could provide us with screenshots documenting this issue.

Additionally, we would like to address the responsive design of the Ajax search popup. We are considering potential improvements to enhance its functionality and have already added this task to our to-do list. It is important to note that we have not yet had customers who frequently use the search popup on mobile devices, as it presents some challenges in managing and viewing product results. Consequently, we typically utilize the search input feature in our mobile device demos, as it offers a superior user interface and user experience, proving more beneficial for site visitors.

Should you choose to continue using the popup search, you may implement the following custom CSS to improve its functionality. Please add this code under Theme Options -> Theme Custom CSS -> Global CSS:
```
@media only screen and (max-width: 768px) {
    .etheme-search-form[type=popup] .autocomplete-suggestions {
    --cols: 2;
    }
    .etheme-search-form[type=popup] .etheme-search-tags {
        flex-wrap: wrap;
    }
}

.etheme-elementor-modal-popup--shown .et-mobile-panel-wrapper {
    opacity: 0;
    visibility: hidden;
    transform: translateY(100%);
}
```
We value your cooperation and look forward to your prompt response. Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme’s Team
#409233 Copied
Aulakh, Sam

Participant

August 7, 2024 at 13:46

I do love the work you have done on header footer but unfortunately it doesn’t match my client needs as each thing needs to be accessible friendly.

Did you get chance to fine tune what i made for the header ?

Warm Regards,
Sam

#409327 Copied

Aulakh, Sam

Participant

August 7, 2024 at 14:04

I applied the said css and i still have isssue in menu in search particularly. It’s not responsive on real mobile and tablets and and hangs even the hamburger widget hangs

#409334 Copied
Aulakh, Sam

Participant

August 7, 2024 at 14:10
addon issue on coonsole too i see
```
Uncaught TypeError: can't access property "DEFAULT", google.maps.MapTypeControlStyle is undefined
    GoogleMap https://hrngift.com/wp-content/plugins/et-core-plugin/app/assets/js/google-map.js?ver=5.3.17:28
    _runHook https://hrngift.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=3.23.4:2
    doAction https://hrngift.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=3.23.4:2
    runReadyTrigger https://hrngift.com/wp-content/plugins/elementor/assets/js/frontend.min.js?ver=3.23.4:2
    runElementsHandlers https://hrngift.com/wp-content/plugins/elementor/assets/js/frontend-modules.min.js?ver=3.23.4:2
```
```
https://share.cleanshot.com/MBp1Hdnx
```
#409338 Copied
Jack Richardson

Support staff

August 7, 2024 at 15:31
Dear @Aulakh, Sam,

I hope this message finds you well. We have a few updates and requests regarding the ongoing development of your website:

1. We previously recommended transitioning the header to a container-based layout, but it appears to remain structured on a grid system. Additionally, regarding the search popup, could you kindly provide us with screenshots of the specific areas you believe need enhancement? This will help us better understand your vision, as interpretations can vary among individuals.

2. We suggest implementing the following custom CSS to enhance the site’s functionality:
```
@media only screen and (max-width: 768px) {
.etheme-search-additional-content-wrapper,
.etheme-search-form-button-wrapper .button-text {
    display: none;
}

.etheme-search-form-button-wrapper {
    --s-min-height: 42px;
    --s-button-min-width: var(--s-min-height);
}
}
```
3. We have not encountered the error you mentioned, even when accessing the site via an incognito window. We suspect that the issue might be related to the Litespeed settings for JavaScript minification. Could you please temporarily deactivate the JS combine or JS minification options? Unfortunately, with the access credentials you provided, we are unable to review the Litespeed settings ourselves.

Thank you for your attention to these matters. We look forward to your prompt response to ensure continued progress on your project.

Best regards,
Jack Richardson
8Theme’s Team
#409363 Copied
Aulakh, Sam

Participant

August 7, 2024 at 15:34

you can review it here and its sad that minification and peak performance things cannot be use css and js combine and object caching etc can u put a check thanks login inside private area is given

Please contact administrator
for this information.

#409364 Copied

Aulakh, Sam

Participant

August 7, 2024 at 19:07

https://share.cleanshot.com/ySy9T6ND => What I am looking for and what you can help me fine tune for Tablet Potrait Mode

https://share.cleanshot.com/DDKfjLB5 => What I am looking for and what you can help me fine tune for Tablet Landscape Mode

https://share.cleanshot.com/d7VR3PMR => What I am looking for and what you can help me fine tune for Mobile Landscape & Tablet Mode both modes have same issue

#409391 Copied

Jack Richardson

Support staff

August 8, 2024 at 13:48

Dear @Aulakh, Sam,

I hope this message finds you well. We have reviewed your recent requests and noted that approximately 85% pertain to the alignment of elements within your website’s header. Upon analysis, we have identified a more efficient solution to address these concerns.

Currently, your header is structured using a grid layout via Elementor. However, this method has proven suboptimal as the blocks within the grid do not stretch appropriately, affecting the overall appearance and functionality. To enhance the design and responsiveness of your header, we recommend transitioning from the grid layout to a container-based structure.

We suggest keeping the existing header active for continuity but simultaneously developing a new header using containers. This approach will provide better control and alignment across various devices. For expedited implementation, you may consider importing one of our pre-designed header templates available in XStore Studio or opt to build a custom header from scratch.

You can check the design of Elementor demos on mobile/tablet devices and ensure that their design is much flexible using the Container for such implementation -> https://xstore.8theme.com/#demos-content.

Could you please confirm whether you agree with this proposed solution, or would you prefer to continue with the current setup and make individual alignments for each element on different devices?

We look forward to your feedback and are here to assist you with any further questions or requirements.

Best Regards,
Jack Richardson
The 8Theme Team

#409534 Copied

Aulakh, Sam

Participant

August 11, 2024 at 16:44

also once my support expires will i be able to stil post topics etc?

#409860 Copied

Rose Tyler

Support staff

August 12, 2024 at 09:45

Dear @Aulakh, Sam,

We hope this message finds you well.

We kindly request that you review the following articles which provide valuable information about our support services: https://www.8theme.com/documentation/xstore/support/support/ https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/

Please note that access to our support forum is available only during a valid support period.

Warm Regards,
The 8Theme Team

#409930 Copied

Aulakh, Sam

Participant

August 15, 2024 at 16:08

My only query once support expires will i be able to read my old posts ? i know i cannot create topic but will i be able to read old topics read only ?

#410379 Copied

Rose Tyler

Support staff

August 15, 2024 at 16:11

Dear @Aulakh, Sam,

We hope this message finds you well. We are pleased to confirm that you will be able to read your old posts.

Warm Regards,
The 8Theme Team

#410380 Copied

Aulakh, Sam

Participant

August 15, 2024 at 16:11

thanks

#410381 Copied

Aulakh, Sam

Participant

August 15, 2024 at 21:41

Quick last query can i sue costom fonts for poppins with woof2 format

#410397 Copied

Rose Tyler

Support staff

August 16, 2024 at 08:00

Dear @Aulakh, Sam,

You’re welcome!

A custom font can be downloaded from – https://fonts.google.com/selection and uploaded via XStore > Custom font.
Please, make sure that you upload font formats that are supported by all the browsers – https://prnt.sc/VwyOkZ9iU5Mv

We hope this information is helpful.

Warm Regards,
The 8Theme Team

#410426 Copied

Aulakh, Sam

Participant

August 19, 2024 at 06:03

https://share.cleanshot.com/0cCnQ6N4 it has issue

#410660 Copied
Tagged: improve woocommerce wordpress performance, optimize woocommerce wordpress templates, prevent core bugs woocommerce, secure woocommerce templates, woocommerce bugs fixing, wordpress bug detection advice, wordpress templates troubleshooting
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