This topic has 20 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Olga Barlow
Your current theme has errors. Reverting to default theme.(royal theme)i try 15-20 times.Please help me.İ need fast solution.Setup 2.step normally i write license key but this time directly go to dashboard.
Hello,
Provide us temporary Dashboard and FTP access to your site, please. We’ll check and help you. What version of our theme do you prefer to install?
Regards
how do I open temporary ftp?a new version i want please
You can check what php version and extensions are needed for the theme to work and send them from the theme company.
Hello,
Go to Dashboard > Users > create a new user with admin permission for our support. You’ll be able to remove it once we finish the installation.
Contact your hosting provider to get FTP access to your WP installation. Provide this information in private content area. Also, tell me what Royal demo do you want to install https://www.8theme.com/demo/royal/preview/ ?
PHP version should be 5.6 or higher.
Regards
i need travel ona page https://www.8theme.com/demo/royal/travel-one-page/?et_styles=0-1-1-7-0-1
Hello,
Done.
Regards
Hello good people <3
i need theme setup but always have error this web site.Please help me i need setup this theme
Hello,
We installed theme for you time ago. Why did you remove it?
Your server does not meet theme requirements http://prntscr.com/odlr5b
Please, contact your hosting provider to change the server settings and then you won’t face error during theme installation.
Regards
i contact to hosting provider and fixed this.Now u can help me to the theme setup?
Hello,
Provide FTP access to this site, please.
Regards
Hello,
We found that you already use a registered purchase code for other projects. Provide new purchase code that you want to activate for this project, please.
Regards
hi again.i write ftp information thx
Hello,
Ok. What about new purchase code for this new project? Check my previous reply.
Regards
problem still in progress theme not loading
purhcase code
please help me i need this website setup theme.so so so important from me.This theme so cool and usefully.
Hello,
Have already used this code for other projects:
http://www.durukuyumculuk.com
estegoldguzellikmerkezi.com
drerolkoc.com
It’s not allowed to use the same license for the different projects according to ThemeForest license policy https://themeforest.net/licenses/standard
Please, provide us with the individual licenses for each of these projects in other case you need to deactivate theme and leave only one site with our theme. If you don’t do this we will have to contact ThemeForest to lock your license.
Regards
Woooww i see now. New learn this information thx to support.. İ can hande this thx
Hello,
Ok. Register additional licenses at your account page http://prntscr.com/odoxo5
After that reply back and tell me what purchase code you want to use for the new project. We’ll be able to proceed with theme installation after that.
Regards
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