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Your Site is Experiencing a Technical Issue (from WordPress support)

This topic has 12 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

takis

Participant

August 23, 2019 at 13:58

Before 2 days i receive the follow e-mail from WP support:

Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Massive Addons for WPBakery Page Builder.

First, visit your website (http://chiccolino.com/) and check for any visible issues. Next, visit the page where the error was caught (http://chiccolino.com/wp-admin/admin-ajax.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://chiccolino.com/wp-login.php?action=enter_recovery_mode&rm_token=7vIZB9OUjjY0hExeBXs9D8&rm_key=hgjR9L7P0i6hsNauzUk8Qg

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

Error Details
=============
An error of type E_RECOVERABLE_ERROR was caused in line 343 of the file /home/customer/www/chiccolino.com/public_html/wp-content/plugins/mpc-massive/shortcodes/mpc_wc_category/mpc_wc_category.php. Error message: Object of class WP_Error could not be converted to string

can you see it?

#219902 Copied Theme version: XStore Version 5.6 WooCommerce version: 5.2.2

11 Answers

Olga Barlow

Support staff

August 23, 2019 at 14:01

Hello,

What elements do you use on your home page (Pages > edit front page)? Is there any product categories element? Provide us with Dashboard and FTP access to your site.

Regards

#219904 Copied

takis

Participant

August 23, 2019 at 14:11

and now i try install Xstore Core plugin and i have this Fatal Error
https://www.screencast.com/t/NFEkY1ofY

Please contact administrator
for this information.

#219911 Copied

Olga Barlow

Support staff

August 23, 2019 at 14:22

Hello,

Are you sure that you use 5.6 version of XStore theme? This fatal error appears if user updated XStore core plugin but use the theme before 5.6. You provided Dashboard access but it’s locked by the fatal error. In this case provide also FTP access because we can’t do anything without FTP if you have a fatal error, we don’t have a magic:).

Regards

#219912 Copied

takis

Participant

August 23, 2019 at 14:29

Purchase Date: 2019-08-20 14:45:40 UTC
https://www.screencast.com/t/0C3cBwqH3

version 5.6

i buy it on 201-08-20 is not the new version?
https://www.screencast.com/t/1A33nozV5Y

#219916 Copied

Rose Tyler

Support staff

August 23, 2019 at 14:49

Hello,

You purchased the theme – 2019-08-20 (5.5.2 version), but the 5.6 version was released – http://prntscr.com/owl5ql August 22, 2019

Regards

#219917 Copied

takis

Participant

August 23, 2019 at 15:03

Ok sorry but i thought that was the last version(because i buy it before 3 days)
so when i do an update it will be 5.6v (it is nor right?)

But this what i buy has the plugin XStore core for install
and i do the install the Xstore plugin (reguire) and activate it and i take this fatal error (strange is n’t ?)

Tell me please
When someone has the 5.5.2 version (with Xstore core plugin)
and when you have available an update (to 5.6v) and he do the update,then he take this fatal error because of Xstore core plugin that he has already on his WP?

regards

#219922 Copied

takis

Participant

August 23, 2019 at 15:11

tell me now what you can do about this problem?

#219924 Copied

Rose Tyler

Support staff

August 23, 2019 at 15:14

The theme update will give you 5.6 version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Appearance > Install plugin gives the latest versions of plugins.
Provide us with temporary FTP access, and we will help you.
(Any core plugin update requires the theme update to the latest version before the plugin update.)

Regards

#219926 Copied

takis

Participant

August 23, 2019 at 15:19

i already gave you FTP access
tell me if you have access

Please contact administrator
for this information.

#219928 Copied

takis

Participant

August 23, 2019 at 16:04

i find a server backup 22/08/2019 08:25
so i go and i do the back to previous day
regards

#219931 Copied

Rose Tyler

Support staff

August 23, 2019 at 16:21

Ok. Next time, check the changelog – https://xstore.8theme.com/update-history/ and update the theme first.

Regards

#219933 Copied
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