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Your theme automatically reset back to default settings

This topic has 2 replies, 2 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

zhifi

Participant

May 10, 2021 at 23:15

For some reason your theme “XSTORE” just reset itself back to its default settings. All my custom CSS is gone. My website is now unrecognizable. How can I get my customizations back? It was working fine 10 mins ago and now all my customizations are gone. I used marseille03 demo and followed the instructions to the T. How can this auto reset on its own? Livid.

You have to be logged in to view the website. If this cannot be fixed I will need a refund.

Please, contact administrator
for this information.

#287007 Copied Theme version: 7.2.8 WooCommerce version: Current

1 Answer

Olga Barlow

Support staff

May 11, 2021 at 15:09

Hello,

1) We can’t log in to your Dashboard https://gyazo.com/4b041993391ed5463f6ab6c97be4b3c9

2) Do you have backup of the DataBase before the reset? Could you restore it?

Regards

#287121 Copied
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