This topic has 13 replies, 3 voices, and was last updated 2 years, 1 months ago ago by Tony Rodriguez
Your theme (XStore) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello, @dedo2500,
Please update your theme to the very latest version: https://xstore.8theme.com/update-history/ and it will solve your issue.
How to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Regards 8Themes Team.
already update to 8.3.6 but still have error
“There has been a critical error on this website.”
also (Filebird + slider revolution ) plugins every time after update need to be update again and continuous repeat so in for ever
Hello,
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide temporary wp-admin and FTP access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
please check private content
thanks
Thanks for the reply, but we need FTP access also.
Regards
About slider revolution plugin, you can download 6.6.5 version from this page and update the plugin on your site manually – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
5.0.8 version of FileBird is avialible also.
Regards
already update plugins
please check private content
Hello,
FTP directory is empty – https://prnt.sc/9AMmnfQ01Vhd
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.
Regards
Please see the screenshot – https://prnt.sc/8I8eiNdMqOor We’ve disabled the plugin and the critical error disappeared. You need to contact the support of WPML plugin to get assistance.
Regards
Thanks for reply, i call them after return back to you
Hello, @dedo2500,
Sure, take your time, and hope they will solve this issue for you.
Well thanks for contacting us.
If you will need any help, you can contact us anytime, we are always here to help you.
Have a nice weekend.
Regards 8Themes Team.
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