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YouTube thumbnail not showing in wordpress editor

This topic has 12 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

Marek

Participant

November 9, 2022 at 16:59

I am having trouble displaying a thumbnail when editing wordpress entries.
When I add a YT movie, it’s okay until I click “embed”. Then the link should turn into a thumbnail – and that doesn’t happen.
https://postimg.cc/217dt2Lv

I noticed that the problem does not occur after I disable the XStore Core plugin.
What should I do?

#338225 Copied Theme version: 8.3.6

11 Answers

Tony Rodriguez

Support staff

November 10, 2022 at 07:28

Hello, @Marek,

Could you please elaborate on your issue with the help of a video for a better reference to understand your issue and please share your site wp-admin URL and access in the private content area of this topic by following the below-given format?

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

#338249 Copied

Marek

Participant

November 10, 2022 at 09:39

priv

Please contact administrator
for this information.

#338258 Copied

Rose Tyler

Support staff

November 10, 2022 at 13:12

Hello,

Could you provide temporary wp-admin and FTP access?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#338271 Copied

Marek

Participant

November 10, 2022 at 14:11

ok

Please contact administrator
for this information.

#338286 Copied

Rose Tyler

Support staff

November 10, 2022 at 14:13

Thanks for wp-admin access.
About FTP access, please check – https://prnt.sc/w7sIcKvHZBn3

Regards

#338289 Copied

Marek

Participant

November 10, 2022 at 14:52

ft

Please contact administrator
for this information.

#338292 Copied

Rose Tyler

Support staff

November 11, 2022 at 02:58

Hello,

We cant connect still. Is there any restriction by ip or something else?
The problem with the video element was passed to our dev team, and they will check it on our test site. I will let you know once we find a solution. Please be patient.

Regards

#338328 Copied

Marek

Participant

November 11, 2022 at 17:26

I will wait for the problem to be solved.

Please contact administrator
for this information.

#338407 Copied

Rose Tyler

Support staff

November 14, 2022 at 15:32

Hello,

Please go to Theme Settings -> Speed Optimization -> Disable Embeds -> Off, and wait for the next theme update.

Regards

#338559 Copied

Marek

Participant

November 15, 2022 at 08:37

acces

Please contact administrator
for this information.

#338615 Copied

Rose Tyler

Support staff

November 15, 2022 at 08:43

Hello,

You’re welcome!
Yes, you can.

Regards

#338617 Copied
Tagged: editor, showing, themes, thumbnail, woocommerce, wordpress, youtube
Viewing 12 results - 1 through 12 (of 12 total)

The issue related to '‘YouTube thumbnail not showing in wordpress editor’' has been successfully resolved, and the topic is now closed for further responses

YouTube thumbnail not showing in wordpress editor

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