Youtube video instead of featured image on product page for individual products

This topic has 6 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: Moshe
    Moshe
    Participant
    August 21, 2023 at 13:02

    Hello,
    We would like to use youtube video instead of featured image on product page for individual products.
    It doesn’t seem to work. I see image placeholder instead of video.
    Please advice.

    Best regards,
    Moshe

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2023 at 13:38

    Hello, Moshe,

    Thank you for contacting us and for using XStore.

    Please provide URL of your product with the video and temporary wp-admin access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Moshe
    Moshe
    Participant
    August 21, 2023 at 14:06
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2023 at 14:08

    Hello, Moshe,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.

    We can’t log in. Please check the credentials.

    Kind Regards,
    8theme team

    Avatar: Moshe
    Moshe
    Participant
    August 21, 2023 at 14:16

    Please tray again

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2023 at 14:32

    Hello, Moshe,

    Thank you for your response.

    You can select the video position via Theme Options > WooCommerce > Single Product Builder > Gallery.

    Kind Regards,
    8theme team

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