Zoom effect – Window makes product image load

This topic has 4 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

  • Avatar: ycs7a
    ycs7a
    Participant
    January 19, 2018 at 20:01

    Hi,

    When I enable the Zoom effect – Window (or Lens) then the product image does not show. Please see this image.

    Do you know how this can be fixed? Thank you.

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:36

    Hello,

    Please try to disable all 3-rd party plugins, clear cache and check if the problem will be solved.
    Let me know result.
    Do you use latest theme version?

    Regards

    Avatar: ycs7a
    ycs7a
    Participant
    February 2, 2018 at 23:23

    Yes I use latest theme, but I am not good at figuring this out. I will try and keep you informed.

    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2018 at 09:52

    Ok.
    Have a nice day.

    Regards

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